NUR AFIQAH BINTI SO:FIAN
Kuala Langat, Selangor
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
STARBUCKS COFFEE MALAYSIA SDN BHD
12.2014 - 04.2022
- A Certified Coffee Master by Starbucks Coffee Company
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed quality assurance program including on site evaluations, internal audits and customers surveys.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Helped management keep adequate supply on hand by notifying of shortages.
Final Assembly (ELECTRICAL) Technician
BESI APAC SDN BHD
09.2021 - 11.2023
- Assemble module, electrical and integrate to machine frame
- Testing and troubleshoot the assembled machine before hand over to application for software installation
- Installed electrical wiring through conduits and holes in both flooring and walls.
- Tested, troubleshot, and calibrated equipment in shop and field.
- Managed multiple projects simultaneously while maintaining high levels of quality control throughout each project''s lifecycle.
- Conducted comprehensive inspections of electrical systems to identify potential issues before they escalated.
PROTÉGÉ
TENAGA NASIONAL BERHAD
11.2019 - 05.2020
- Understand the compliance responsibilities and company's process in order to know whether there are any market trends or new legislation affecting our industry
- Review processes and operations to make sure compliance requirements are met in all business tasks and activities
- Managed recordkeeping systems related to compliance activities ensuring easy access when needed.
- Streamlined data management processes for improved efficiency in tracking compliance activities.
- Monitored ongoing projects for adherence to legal and regulatory requirements, reducing potential liabilities.
- Provided support during external audits, facilitating smooth communication between auditors and internal stakeholders.
- Implemented process improvements that resulted in increased accuracy and efficiency within the team''s work scope.
Internship
BESI APAC SDN BHD
01.2018 - 03.2018
- Analyzed performance data from past projects to identify trends and opportunities for future improvement efforts.
- Reduced product defects by designing and implementing rigorous quality control measures.
- Implemented preventive maintenance programs for assembly equipment, reducing downtime and unexpected repairs.
- Provided technical support to other engineers and staff as needed, troubleshooting complex issues related to designs or processes quickly and effectively.
- Read and interpreted blueprints, schematics and drawings to assemble parts and products.
- Identified defective items and made repairs according to department standards.
Education
BCs - ELECTRONICS ENGINEERING
Universiti Teknologi Mara (UiTM)
Shah Alam, Selangor, Malaysia01.2019
Diploma - ELECTRICAL (ELECTRONICS) ENGINEERING
Universiti Teknologi Mara (UiTM)
Permatang Pauh, Penang, Malaysia12.2015
SIJIL PELAJARAN MALAYSIA (SPM) - Pure Science
SMK Seri Bintang Selatan (SKK)
Kuala Lumpur, Malaysia01.2011
Skills
- Microsoft Office
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Customer Relations
- Works Well Under Pressure
- Multitasking and Organization
Languages
Malay
Native language
English
Advanced
C1
Extracurricular Activities
Vice President, Jawatankuasa Perwakilan Non Resident (JPNR) UiTM Shah Alam, 2018 - 2019 Secretary, Voluntary Police Officer Alumni Club (VOPAC) UiTM Shah Alam, 2016 - 2017 Treasurer, Persatuan Mahasiswa Kejuruteraan Elektrik (PMKE), 2013 - 2015 Treasurer, Ikatan Kasih Rumpun Anak-Anak Melayu (IKRAM), 2013 - 2015
Volunteeringprogram
- Diaspora Melayu UiTM Shah Alam, Malaysia ke Wilayah Songkhla, Thailand, 2016 - 2019
- Globally Remarkable Academic Summer Program (GRASP) at Chungnam National University, Daejeon, South Korea, 2016 - 2019
- Academic Visit Program at Huali College Guangdong University of Technology, Guangzhou, People's Republic of China, 2016 - 2019
Socialnetwork
facebook.com/fiqa_sophie, Instagram.com/fiqasophie
References
Mohd Noor Haidil Bin Adha Haron, mohd-noor-haidil-adha.haron@besi.com, Team Leader Final Assembly FICO Department
Timeline
Final Assembly (ELECTRICAL) Technician
BESI APAC SDN BHD
09.2021 - 11.2023
PROTÉGÉ
TENAGA NASIONAL BERHAD
11.2019 - 05.2020
Internship
BESI APAC SDN BHD
01.2018 - 03.2018
Customer Service Representative
STARBUCKS COFFEE MALAYSIA SDN BHD
12.2014 - 04.2022
BCs - ELECTRONICS ENGINEERING
Universiti Teknologi Mara (UiTM)
Diploma - ELECTRICAL (ELECTRONICS) ENGINEERING
Universiti Teknologi Mara (UiTM)
SIJIL PELAJARAN MALAYSIA (SPM) - Pure Science
SMK Seri Bintang Selatan (SKK)
Similar Profiles
SARA HAFIZAHSARA HAFIZAH
Asia Pacific Accounts Receivable Specialist at IBM MALAYSIA SDN BHD & IGF MALAYSIA SDN BHDAsia Pacific Accounts Receivable Specialist at IBM MALAYSIA SDN BHD & IGF MALAYSIA SDN BHD
Nasrina ErnieNasrina Ernie
Retail Store Manager at Berjaya Starbucks Coffee Company Sdn BhdRetail Store Manager at Berjaya Starbucks Coffee Company Sdn Bhd
ABDUL HADI ALMARWAN KAMARULZAMANABDUL HADI ALMARWAN KAMARULZAMAN
Barista at Berjaya Starbucks Coffee Sdn Bhd, BaristaBarista at Berjaya Starbucks Coffee Sdn Bhd, Barista