NURADZLEEN BT ADZMI
Customer Service Associate
Kuala Lumpur
Summary
Skilled in effective listening and addressing others' needs. Proven ability to multitask and manage multiple tasks efficiently. Known for maintaining composure and focus in high-pressure situations. Fast learner who quickly adapts to new challenges.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Customer Service Associates
TDCX Sdn.Bhd.
11.2023 - Current
- Handling inbound call regard customer request related Mobile, home appliance but specialize in monitor and IT product for business usage.
- Handling email to client.
- Outbound to customer related technical support and appointment purposed.
Customer Service Consultant
SRG Asia Pacific Sdn.Bhd.
12.2022 - 09.2023
- Handling inbound call regard customer request related with bill, package & technical support.
Customer Service Executive
Astro Customer Service Center
04.2014 - 10.2022
- Handle customer problem from bill to technical support and help to align package & services.
Education
Bachelor's Degree - Information Technology in Knowledge Management
UNIVERSITY OF SELANGOR
Kuala Selangor 11.2010 - 04.2014
Diploma - Information Technology
UNIVERSITY OF SELANGOR
Kuala Selangor 07.2007 - 05.2009
Skills
Customerservice
Certification
Driving License D, 02/01/21, Present
Personal Information
Date of Birth: 02/02/89
Summary - About Me
- Good listener is one of my advantages.
- Multitasking is in my blood through my experience of working.
- Calmness is one of my expertise.
- Fast learner in terms of receiving new info or task.
Timeline
Customer Service Associates
TDCX Sdn.Bhd.
11.2023 - Current
Customer Service Consultant
SRG Asia Pacific Sdn.Bhd.
12.2022 - 09.2023
Customer Service Executive
Astro Customer Service Center
04.2014 - 10.2022
Bachelor's Degree - Information Technology in Knowledge Management
UNIVERSITY OF SELANGOR
11.2010 - 04.2014
Diploma - Information Technology
UNIVERSITY OF SELANGOR
07.2007 - 05.2009
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