NUR ADRIANA NATASHA AZAHA
IT Associate
Sungai Buloh
Summary
IT professional, ready to contribute to dynamic team environment with focus on delivering impactful IT solutions. Demonstrated ability to manage and maintain IT systems, ensuring seamless operational continuity. Known for reliability, adaptability, and strong collaborative skills, with proficiency in network management and problem-solving.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
IT Associate
UOB
Mid Valley City, Kuala Lumpur
08.2023 - Current
- Enhanced system performance by troubleshooting, debugging, and modifying existing RPA bots.
- Improved process efficiency by designing and implementing RPA solutions for various business functions.
- Reduced manual effort required in data processing by automating key business processes using RPA tools.
- Promoted a culture of innovation and continuous learning within the organization by sharing knowledge, best practices, and lessons learned from RPA development projects.
- Conducted end-to-end testing of RPA solutions to ensure seamless integration with existing systems.
- Contributed to 3 projects focusing on the automation of a few apps such as Cardlink, Workday, IBM (AS400), EWF and SAP.
- Gained foundational knowledge in Nintex K2 Workflow during early training phase.
Software Quality Assurance Engineer
Sony
Bandar Baru Bangi, Selangor
06.2023 - 07.2023
- Created detailed bug reports complete with reproduction steps, enabling swift resolution by developers.
- Reduced defect rates with thorough manual testing, ensuring all use cases were covered before deployment.
- Executed QA test cases, scripts and procedures for automated software maintenance.
- Conducted performance testing on software applications to identify potential bottlenecks and recommend optimizations for improved scalability.
Software Support Specialist
Info-Tech Systems Integrators (M) Sdn Bhd
KL Sentral, Kuala Lumpur
09.2022 - 01.2023
- Providing technical support: Provide technical assistance to customers and colleagues who are having trouble with the software, including helping them troubleshoot issues or providing guidance on how to use certain features.
- Customer service: Responsible for responding to customer inquiries or complaints and ensuring that customers are satisfied with the level of support they receive. This may involve communicating with customers via phone, email, or chat, and working with them to resolve any issues they are experiencing.
- Administering customer databases and ensuring system configurations adhered to company policies.
- Troubleshooting and debugging: Responsible for identifying bugs or glitches that need to be addressed and debugging existing software to fix any issues that arise.
Education
Bachelor of Computer Science (Hons.) - Computer Science
UiTM Shah Alam
09.2019 - 01.2023
Matriculation Certificate - Computer Science, Mathematics, Biology, Chemistry
KOLEJ MATRIKULASI NEGERI SEMBILAN
05.2018 - 05.2019
Sijil Pelajaran Malaysia -
SEKOLAH MENENGAH SULTAN ABDUL HALIM
01.2013 - 01.2017
Skills
Robotic Process Automation (RPA)
Python
MySQL
C
Tableau
PowerBI
R
Microsoft Word
Microsoft Excel
undefinedExtracurricular Activities
PROTOCOL BUREAU SULAM IFACE PROGRAM, 07/01/22
- Planned, coordinated, and oversaw official events to ensure they ran smoothly based on proper protocol. Managed guest lists, invitations, and seating arrangements to ensure events were respectful and appropriate for all attendees. Ensured events adhered to proper etiquette.
FINAL YEAR PROJECT ON FACE MASK DETECTION, 2022
- Developing a real-time face mask detection system with Python, Keras, OpenCV and MobileNetV2.
EVENT ORGANIZER GET TO KNOW ARDUINO WEBINAR, 06/01/21
- Defining the event objectives, developing content, coordinating speakers, and selecting the platform. Created and distributed promotional materials to attract attendees, including emails and social media posts. Managed registration for the webinar. Ensuring that the platform worked correctly. Collected feedback from attendees.
CROSS COUNTRY STATE OF KEDAH, 2016
- 6th place CROSS COUNTRY KUBANG PASU REGIONAL, 2016, 6th place
GERMAN CULTURAL DAY FULLY RESIDENTIAL SCHOOLS, 2016
- Participant, 2nd place for spring decoration activity
PING PONG KUBANG PASU REGIONAL, 2016
- 3rd place (female grouping category)
TRACK AND FIELD CHAMPIONSHIPS KUBANG PASU REGIONAL, 2016
- 1st place (4x400 meter relay), 3rd place (1500 meter), 3rd place (800 meter)
PING PONG KUBANG PASU REGIONAL, 2014
- 2nd place (female grouping category)
Awards
- GOOGLE DATA ANALYTICS CERTIFICATION, 2023, Completed 8 courses developed by Google SQL, Tableau and R
- DEAN'S LIST AWARD, 2023, Bachelor of Computer Science Dean's list awards (GPA 3.5 and above) at UiTM Shah Alam
- DEAN'S LIST AWARD, 2019, Bachelor of Computer Science Dean's list awards (GPA 3.5 and above) at UiTM Shah Alam
Hobbies
Travelling, Drawing, Art, Karaoke
Timeline
IT Associate
UOB
08.2023 - Current
Software Quality Assurance Engineer
Sony
06.2023 - 07.2023
Software Support Specialist
Info-Tech Systems Integrators (M) Sdn Bhd
09.2022 - 01.2023
Bachelor of Computer Science (Hons.) - Computer Science
UiTM Shah Alam
09.2019 - 01.2023
Matriculation Certificate - Computer Science, Mathematics, Biology, Chemistry
KOLEJ MATRIKULASI NEGERI SEMBILAN
05.2018 - 05.2019
Sijil Pelajaran Malaysia -
SEKOLAH MENENGAH SULTAN ABDUL HALIM
01.2013 - 01.2017
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