NUR ADLIN PUTERI BINTI HAMZAH

• Responsible in managing the TM which include the processes, timely review and closure of alerts, escalation of suspicious transactions and timely filing of STR report to BNM via FINS.
• Regular review of transaction parameters and re-calibrate in response to the emerging ML/TF risks and to reduce false positive alerts.
• Perform the 2nd level reviewer of cases escalated by 1st level reviewer from transaction monitoring platform. Ensure the cases are promptly review and escalate to the Team Lead (SM) for confirmation of suspicion.
• Ensure promptly submission of the STR via FINS after confirmation received from the Team Lead (SM).
• Perform investigation relating financial crime when required by the business.
• Work with relevant business (BI, Ops, IT, Risk) to ensure the functionality of system not affected with the changes in parameters and testing conducted prior to implementation.
• Regular review of system capability and assist to initiate the system enhancement with relevant stakeholders to improve the efficiency of AML/CFT system.
• Perform screening of customer database for match or no match against list of names provided by local enforcement agencies and global financial crime enforcement to ensure no sanction customers in TNGD database.
• Periodical review of relevant process and procedures relating to transaction monitoring, STR and AML/CFT system.
• Assist in completion of relevant reports by updating AML/CFT activities including findings to the Senior Management, BARCC and BOARD.
• Assist in providing input/response to the audit review from internal audit and BNM.
• Monitor FINs publications and other regulatory developments pertaining to AML/CFT on daily basis and update the department on a timely manner. To disseminate the publication/notices to all staff if it necessary/permitted.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Currently leading a team of nine analysts, overseeing daily operations and ensuring consistent, high-performing team outcomes.

• Conducted daily and monthly reviews of system-generated alerts within established turnaround times to ensure timely analysis. Reviews were done for categories such as Politically Exposed Persons (PEP), Relative Close Associates (RCA), Special Interest Persons (SIP), sanctions individuals/ entities/ countries and many more. Systems used were FCRM and Dow Jones.
• Coordinated with respective Business Units to gather additional information for thorough verification.
• Promptly notified Business Units of potential true match cases requiring further due diligence on the same day.
• Performed AML reviews on a daily, weekly, and monthly basis, adapting to various trends and scenarios.
• Reviewed Suspicious Transaction Reports (STRs) escalated from Branches and the Operations Team for accuracy and completeness.
• Evaluated potential suspicious activity escalations, prepared detailed STR write-ups for reporting and filing, and ensured timely submission to the Financial Intelligence Enforcement Department (FIED) under Bank Negara Malaysia (BNM).
• Developed and updated AML training materials to enhance staff awareness and compliance.
• Participated in annual online AML training and assessments for all company staff to maintain regulatory compliance.
• Conducted AML/CFT training to all staff or relevant Business Functions and branches to refresh/improve their understanding on AML/CFT matters.
• Statistics compilation and trends monitoring for identification of emerging risk areas, and management reporting in respect of AML activities for the upper managements.
• Point of contact regarding Company's Anti-Bribery and Corruption/ Due Diligence matters, reviewed and evaluated Business Unit's proposals prior engagement with any third parties/ vendor.
• Participated in the alerts generation system migration, from OWS to FCRM.
• Responsible for the system testing, preparing reports for any drawbacks and failures, communicating with the vendor on data migration and scheduled maintenance/ upload and many more.

• Served as a Level 2 Investigator, analyzing customer data, documentation, and activity to verify true customer identity through due diligence, risk assessment, and vetting processes.
• Conducted compliance screening and due diligence using internal tools and multiple independent research sources, including OFAC Sanctions Lists for the US, EU, APAC, and the Rest of the World (ROW).
• Performed thorough end-to-end reviews, exercising sound judgment to make decisions and recommendations on casework.
• Monitored suspicious activities such as Money Laundering, Fraud, and Terrorist Financing (AML/CTF), cross-referencing findings against industry watchlist and Know Your Customer (KYC) requirements.
• Prepared detailed, time-sensitive investigation summaries and executed appropriate mitigating actions within various case management systems, including World-Check, LexisNexis, and internal platforms.

ACHIEVEMENTS:

• Recognized as a top performer based on Average Handling Time (AHT) and quality metrics, contributed to a key migration project from Australia, with remote training and mentoring led by US counterparts via video conference.
• Awarded multiple honors at PayPal, including Most Improved Quality (achieving zero error rate), All In All (excellence in AHT, Quality, and Adherence), and Top Producer for Secondary Reviewer.
• Mentored new hires and colleagues across departments, sharing best practices and product knowledge to enhance team performance.
• Received a BRAVO award—PayPal's global internal recognition—from US counterparts for outstanding customer service as a Customer Champion on the Venmo platform.
• Actively participated in Corporate Social Responsibility (CSR) initiatives, supporting company-wide community engagement efforts.

• Handled account opening procedures and managed daily over-the-counter banking transactions, including cash handling, account openings and closures, cash and cheque balancing, and remittance processing.
• Delivered excellent customer service, addressing clients' banking needs efficiently and professionally.
• Engaged in cross-selling banking products, contributing to branch sales targets.
• Completed comprehensive banking courses covering the Banking and Financial Institutions Act, Anti-Money Laundering and Counter-Terrorist Financing, Banking Laws, Branch Operations, and Credit Modules.

• Executed and maintained comprehensive test plans, test scripts, test data, and issue logs to ensure thorough testing coverage.
• Reviewed, managed, and reported defects identified during User Acceptance Testing (UAT) of the Mantas system.
• Documented test results, prepared detailed test evidence, and maintained accurate testing documentation.

• Processed settlements for Derivatives, internal Foreign Exchange (FX), and Money Market (MM) transactions, including handling related SWIFT wire transfer messages.
• Assigned to the Client Onboarding and Account Maintenance Department, supporting account setup and ongoing client service processes.
• Promoted to team approver within a few months of joining, led a team of five in Kuala Lumpur, ensuring all transactions were entered accurately, correctly, and on time.