Nur Adilah Tajuddin
Meru, Selangor
Summary
Dynamic professional with a proven track record in enhancing customer experience and team efficiency at Gerbang Alaf Restaurants Sdn Bhd. Excelled in visual merchandising and conflict resolution, significantly improving team productivity and customer satisfaction. Expert in stock management and adept at fostering positive customer relations through exceptional service and brand knowledge.
Overview
5
5
years of professional experience
Work History
Sales Assistant
Khairul Bakery Ingredients Sdn Bhd
04.2024 - 06.2024
- Fielded customer questions to share information about products, availability, and pricing.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Established rapport with customers using active listening and interpersonal skills.
Crew Leader
Gerbang Alaf Restaurants Sdn Bhd
02.2019 - 01.2024
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Established and enforced policies and procedures to maintain high standards of work.
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
Education
Bachelor of Applied Science - Applied Physics
Universiti Sains Malaysia
Penang10.2018
Skills
- Visual Merchandising
- Team support and assistance
- Merchandising proficiency
- Display building
- Processing payments
- Stock management
- Returns and exchanges
- Brand and product knowledge
- Cash Handling
- Opening and closing procedures
- Customer Needs Assessment
Languages
Malay
Native language
English
Intermediate
B1
Timeline
Sales Assistant
Khairul Bakery Ingredients Sdn Bhd
04.2024 - 06.2024
Crew Leader
Gerbang Alaf Restaurants Sdn Bhd
02.2019 - 01.2024
Bachelor of Applied Science - Applied Physics
Universiti Sains Malaysia
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