Summary
Overview
Work History
Education
Skills
References
Personal Information
Exposures
Current Age
Timeline
Generic

NUR ZALIFAH BINTI MOHD NUSHI

Manager
Bandar Damansara Perdana

Summary

A highly motivated and positive individual with 19 years of experience in insurance and takaful related industry in operations, customer service, branch operations, product management and regulations. Committed in growing takaful industry specifically and Islamic finance generally, I am seeking experience which can add values to meet my commitment.

Overview

26
26
years of professional experience
3
3
Languages

Work History

Manager, Membership and Reimbursement, Risk Assessment and Resolution Division

Perbadanan Insurans Deposit Malaysia (PIDM)
Kuala Lumpur, Kuala Lumpur
01.2018 - Current
  • Prepare the study on resolution approaches.
  • Performed analysis on some of the changes of Dodd-Frank Resolution.
  • Managing annual submission for insurer members.
  • Ensuring the accuracy of calculations and submissions for insurer members.
  • Coordinating industry dialogue on insurance and Takaful related matters.
  • Participating in the development of submission system.
  • Strategizing knowledge sharing session to peers in regards to insurance and Takaful.
  • Performing analysis and assessment on members' submission.
  • Performing analysis on insurance and Takaful industry development prior to presenting the findings to the management.
  • Participating in the resolution simulation.
  • Performing judgement analysis in collection.

Head, Product Development

Hong Leong MSIG Takaful Berhad
Kuala Lumpur, Kuala Lumpur
12.2016 - 01.2018
  • Headed product development team, in charge of both family takaful and general Takaful products.
  • Put in place proper product development process to include governance on general takaful product approval.
  • Managed product team and guiding them to be in charge of coordinating product development which includes discussion with various stakeholders.
  • Strategized product offering with the company's development activities.
  • Represented Hong Leong MSIG Takaful Berhad in updating company's business achievement and future activities during Hong Leong Financial Group Meeting.
  • Planned and put in place proper product calendar in meeting the demand and preparing for regulatory changes.
  • Setup proper budget under product development to meet future expansion.
  • Presented management the gap analysis on products to gauge where Hong Leong MSIG Takaful is compared to other operators.
  • Ensured products are launched in a timely manner in accordance to the proper governance.
  • Put in place the automation of group products to ensure faster approval process.
  • Headed the team of staff in converting benefit illustration system from excel to PC and iPad version.
  • Coordinated and strategized activities in LIFF Framework to respective parties which include Operations and distribution departments.
  • Guided Agency and Bancatakaful departments in preparing Balance Score Card (BSC) report.
  • Put in calendar for longer term activities to mitigate the effects of LIFF Framework.
  • Put forward the proposal for Direct Channel member BNM initiative under LIFF Framework.
  • Participated in Direct Channel Consultative Group (DCCG) to meet KPIs set by BNM.

Head Senior Manager, Product Management

Great Eastern Takaful Berhad
Kuala Lumpur, Kuala Lumpur
11.2009 - 11.2016
  • Headed product management team and ensuring the tasks be performed accordingly by the team members.
  • Determined product strategy upon discussion with relevant stakeholders.
  • Managed discussion on product concept between the leaders or in charge of product and regional office to smooth the product approval.
  • Coached the product management team to maintain communication with the stakeholders.
  • Established product conceptualization process to meet the needs of customers in offering the suitable products.
  • Fostered intermittent development for team members to prepare them for greater challenge.
  • Setup a unit to perform research and intelligence to study the alignment of the products to the needs of participants.
  • Responsible and accountable for the coordinated management activities in developing products to ensure products are launched in accordance with regulatory and Shariah principles.
  • Maintained good audit review by ensuring the practices updated and documented.
  • Assigned team members to provide training to stakeholders on products developed.
  • Ensured accuracy and integrity of the documents by performing multiple level of assessment.
  • Monitored impacts of products post launch.
  • Strategized the future products to be offered upon the result obtained during Annual Product Review.
  • Setup long term plan to mitigate impacts of Minimum Allocation Rate (MAR) arising from LIFF Framework.
  • Developed proposal for Direct Channel unit.

Assistant Manager of Operations

Prudential BSN Takaful Berhad
08.2006 - 09.2009
  • Developed strategic and operational matters during branch set-up.
  • Carried out business plans promoted new business opportunities for the branches.
  • Ensured collection at branches meet the guidelines stipulated in Cashier's guideline.
  • Ensured successful execution of customer retention strategy.
  • Developed and implemented agreed Branch Transformation Strategy by evaluating existing structure and made necessary recommendations to transform branches into delivering excellent customer service and agency support.
  • Ensured branch staff are presentable, properly groomed and trained to be multi-skilled.
  • Periodically reviewed process flow with Customer Service Division to ensure exceptional service to all customers.
  • Reviewed and performed annual budget and expenditures for all branches.
  • Prepared Customer Experience Report for regional office in Hong Kong.

Executive

MAA Berhad
02.2002 - 02.2005
  • Involved in cleaning up group data.
  • Prepared monthly and quarterly report to Bank Negara Malaysia.
  • Prepared NIS5 report for Bank Negara Malaysia.
  • Prepared group quotations for Marketing personnel.
  • Involved in discussion with reinsurers in finalizing treaties.
  • Reviewed group product terms.
  • Prepared new business report to LIAM.
  • Evaluated Catastrophe Reinsurance Treaty on yearly basis.
  • Prepared documents for claims recovery from reinsurers.
  • Worked with Account department for claims reconciliation.
  • Involved with data analysis using FoxPro.

Executive

Gibraltar BSN Life Bhd (previously known as Uni.Asia Life Berhad)
09.1999 - 02.2002
  • Performed data entry to all reinsurance cases.
  • Assisted in administration of reinsurance and New Business.
  • Prepared Yearly Renewal Statement for customers under group scheme.
  • Prepared Employee Movement listing for customers under group scheme.
  • Prepared group policy documents.
  • Assisted Actuarial Department in preparing quotations.
  • Prepared 46-L report to Bank Negara Malaysia.
  • Prepared necessary documents for MRT claims.
  • Discussed with reinsurers on reinsurance administration and statements.
  • Performed reconciliation of accounts.
  • Liaised with brokers to settle account problems for their clients.

Education

Master's Degree - Islamic finance Practice

International Centre for Education in Islamic Finance (INCEIF)
11.2019

Bachelor's Degree - Actuarial Science, Business Study, Anthropology

Ball State University
Muncie, Indiana
01.1998

Skills

Team leadership

Operations management

Strategic planning

Decision-making

References

  • Wan Ahmad Najib Bin Wan Ahmad, Lotfi, Chief Strategy & Digital Distribution Officer, Wan.Najib@fwd.com, 019-3358581, FWD Takaful Berhad
  • Mohamad Salehuddin, Ahmad, Former Chief Executive Officer (retired in April 2017), 019-3358581, Ammet Life Takaful Berhad

Personal Information

  • Citizenship: Malaysia
  • Date of Birth: 19 September 1974
  • Nationality: Malaysia

Exposures

Operations Department, including new business process, alterations and underwriting., Actuarial Department, focusing on the reinsurance treaty, reporting and negotiations., Branch Operations, mainly setting up new branches of takaful companies., Customers Service Department, handling technical queries in regard to products and system., Product Development/Management, strategizing products to be offered to the market., Risk Assessment and Resolution, handling membership of insurance companies and assessing risk of the insurer member., Attended to the insurer RMA Watanya (previously known as RMA Capital) of Morocco to outline the tasks needed to develop a Takaful company, as well as provided guidance about regulation, products and pricing, and processes to be in place., Presented to delegates from Zanzibar, Tanzania the experience of setting up a Takaful company., Presented to delegates from Turkey on Takaful products and processes.

Current Age

45

Timeline

Manager, Membership and Reimbursement, Risk Assessment and Resolution Division

Perbadanan Insurans Deposit Malaysia (PIDM)
01.2018 - Current

Head, Product Development

Hong Leong MSIG Takaful Berhad
12.2016 - 01.2018

Head Senior Manager, Product Management

Great Eastern Takaful Berhad
11.2009 - 11.2016

Assistant Manager of Operations

Prudential BSN Takaful Berhad
08.2006 - 09.2009

Executive

MAA Berhad
02.2002 - 02.2005

Executive

Gibraltar BSN Life Bhd (previously known as Uni.Asia Life Berhad)
09.1999 - 02.2002

Bachelor's Degree - Actuarial Science, Business Study, Anthropology

Ball State University

Master's Degree - Islamic finance Practice

International Centre for Education in Islamic Finance (INCEIF)

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