NUR ZAHIRAH BINTI ZAINIZAM
Executive Account Manager
Summary
Results-driven executive with over 4 years of experience in customer service, healthcare operations, and strategic networking. Proven ability to enhance operational efficiency, manage complex data systems, and maintain high customer satisfaction. Skilled in CRM, team collaboration, and vendor management
Overview
4
4
years of professional experience
2
2
Languages
Work History
Executive Account Manager
Selcare Management Sdn Bhd
04.2021 - Current
- Handle welfare programmes under Selangor and Kedah State Government such as Kasih Ibu Darul Aman (KIDA) programe, Covid-19 vaccination program, Skim Rawatan Jantung, Iltizam Selangor Sihat Penjawat Awam, Influenza and Pneumococcal vaccine program (SelVax IP), Selangor Saring, Insentif Rawatan Tibi and Bantuan Sihat Selangor, program
- To ensure that all the benefits of the programs reach the targeted audience as requested by the program owners
- To ensure smooth operations from the beginning until the last process including data management, solving problems when they arise, and empanelment of new merchants and clinics
- Participate in any events organized by the respective stakeholders (e.g
- Cards distribution, dissemination of information, etc.)
- Analyze patterns of data utilization and advise the stakeholders related to the programs
- To resolve escalated complaints including issues related to the respective programs accordingly and come out with corrective actions
- As a focal contact to stakeholders related to the programs, including vendors and providers.
- Act as a liaison between program owner and provider (merchants and clinics).
- Provide weekly, monthly, and annual operations reports, as well as weekly utilization reports to the Head of State Programs (and other reports as needed).
- To prepare documentation to respective stakeholders according to schedule, including payment vouchers, financial reports, quotations, purchase orders, invoices, etc
- To ensure payment is being made according to schedule.
- Enhanced communication channels between clients and internal departments, streamlining processes, and improving overall efficiency.
- Demonstrated proactive problem-solving skills by addressing potential challenges before they impacted client relationships or results.
- Collaborated effectively with cross-functional teams to address client needs and drive business growth.
- Mentored junior account managers on best practices for maintaining effective client relationships, fostering a culture of continuous improvement within the team.
- Collaborated with healthcare professionals to identify areas for improvement, resulting in higher quality patient care.
Marketing Executive
Jadi Life Solutions Sdn Bhd
12.2020 - 03.2021
- Oversee social media strategies for brand visibility, exposure and sales conversion
- Perform customer service by organize, answering customer queries and complaint
- Contributing to the development of marketing strategies
- Conducting market research on rival products
- Designing and implementing marketing plans for company products
- Coordinating with media representatives and sponsors
- Working with the sales team to develop targeted sales strategies
- Tracking sales data to ensure the company meets sales quotas
- Creating and presenting sales performance reports
E-commerce Apprentice
Jadi Life Solutions Sdn Bhd
07.2020 - 12.2020
- Plan and implement both online/offline marketing campaign
- Manage and maintain customer/client/media relation partner to increase opportunities
- Conduct marketing analysis
- Develop and monitor all social media
Education
Bachelor In Office Systems Management (Hons.) -
Universiti Teknologi MARA (UiTM)
01.2017 - 2020.01
Diploma In Office Management & Technology - undefined
Universiti Teknologi MARA (UiTM)
01.2015 - 2017.01
Sijil Pelajaran Malaysia (SPM) - undefined
SMK Tunku Seri Indera Putera
01.2012 - 2014.01
Skills
Microsoft Office
Adaptability
Communication Skills
Teamwork
Time Management
Dependable
Mentoring and coaching
Project plan development
Client relationship management
Training and mentoring
Client relations
Client liaison
Project planning
Documentation management
Timeline
Executive Account Manager
Selcare Management Sdn Bhd
04.2021 - Current
Marketing Executive
Jadi Life Solutions Sdn Bhd
12.2020 - 03.2021
E-commerce Apprentice
Jadi Life Solutions Sdn Bhd
07.2020 - 12.2020
Bachelor In Office Systems Management (Hons.) -
Universiti Teknologi MARA (UiTM)
01.2017 - 2020.01
Diploma In Office Management & Technology - undefined
Universiti Teknologi MARA (UiTM)
01.2015 - 2017.01
Sijil Pelajaran Malaysia (SPM) - undefined
SMK Tunku Seri Indera Putera
01.2012 - 2014.01
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