Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Nur Wahidah
Client Service Representative
Simpang Empat, Penang
Summary
I am Proven Client Service Representative at Matthews International Malaysia Sdn. Bhd, I excel in client relations and problem-solving, enhancing client satisfaction significantly. Skilled in SAP System and interpersonal communication, I adeptly managed high-pressure situations, boosting service quality. My proactive approach and organizational skills led to notable efficiency improvements across teams.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Client Service Representative
Matthews International Malaysia Sdn. Bhd
05.2018 - Current
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs between team members.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
Site Assistant
Razaron Engineering Sdn Bhd
05.2016 - 04.2018
- Aided in the timely resolution of on-site issues by effectively communicating concerns to appropriate personnel and assisting with corrective actions.
- Enhanced communication between team members by maintaining organized records of project documents and updates.
- Supported cost-saving initiatives through effective resource allocation and waste reduction strategies during construction projects.
- Streamlined on-site operations with efficient inventory management, ensuring optimal availability of equipment and resources.
- Increased efficiency of document management processes with thorough organization, archiving, and retrieval systems for site-related paperwork.
- Provided valuable input during planning stages to optimize construction schedules based on resource availability, personnel capacity, and other factors affecting timelines.
- Followed orders closely to help prepare for jobs, ready sites, complete assignments and clean up work areas at completion.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Telemarketer
Jasa Rintis Sdn Bhd
07.2015 - 12.2015
- Followed up with customers to solicit further sales.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Recorded and updated customer information in online systems.
- Completed daily and weekly sales reporting using assigned tools.
- Built relationships with customers using strong persuasion and active listening skills.
- Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
- Improved overall call quality by adhering to company guidelines and best practices consistently.
Internship Student
Wijaya Bandar Bina Sdn Bhd
07.2014 - 12.2014
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Completed daily progress reports to keep management informed about ongoing projects'' statuses.
- Improved project timelines by assisting in scheduling and coordinating subcontractors.
- Performed quality control checks on all work completed, ensuring adherence to project standards and specifications.
- Contributed to a streamlined workflow by effectively communicating with team members and supervisors.
Education
Diploma in Civil Engineering - Civil Engineering
Politeknik Merlimau
Merlimau, Melaka, Malaysia 04.2001 -
Skills
Client relations
Reliability
Interpersonal skills
Account management
System documentation
Microsoft office
Database management
SAP System
Problem-solving abilities
Organizational skills
Time management
Multitasking
Software
Database management (SAP)
Timeline
Client Service Representative
Matthews International Malaysia Sdn. Bhd
05.2018 - Current
Site Assistant
Razaron Engineering Sdn Bhd
05.2016 - 04.2018
Telemarketer
Jasa Rintis Sdn Bhd
07.2015 - 12.2015
Internship Student
Wijaya Bandar Bina Sdn Bhd
07.2014 - 12.2014
Diploma in Civil Engineering - Civil Engineering
Politeknik Merlimau
04.2001 -
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