NUR SYAZIRA BINTI ABD RAZAK
B22-01 RESIDENSI BANDAR BUKIT MAHKOTA , PERSIARAN MAHKOTA 1 43000 KAJANG SELANGOR,Malaysia
Summary
Dynamic Branch Manager at 99 Speedmart Sdn Bhd with a proven track record in boosting revenue through innovative sales strategies and exceptional team leadership. Skilled in Microsoft Excel and fostering teamwork, I excelled in enhancing employee performance and resolving customer issues, ensuring compliance and driving organizational success.
Results-driven Branch Manager with several years of comprehensive experience in financial services. Polished in managing branch, promoting, and marketing branch products and allocating funds. Deeply familiar with banking rules and regulations. Friendly professional dedicated to promoting and maximizing sales opportunities.
Overview
7
7
years of professional experience
Work History
Branch Manager
99 Speedmart Sdn Bhd
Hulu Langat, Malaysia
12.2021 - 03.2025
- Planned work schedules to maintain adequate staffing levels.
- Designed sales and service strategies to improve revenue and retention.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Managed relationships with tax authorities, bankers and auditors.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Resolved escalated customer complaints in a timely manner.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Invested funds and recommended appropriate dividend issuances based on historical dividend patterns and expected cash flows.
- Disciplined employees to encourage compliance with company policies and procedures.
Sales Clerk
LAH Tiling Sdn Bhd
Johor, Malaysia
05.2018 - 05.2021
- Identified and quickly handled spill clean-up.
- Supported customers by phone regarding store operations, products, promotions and orders.
- Prepared and delivered appropriate presentations on products and services.
- Recommended, selected and located merchandise based on customer desires.
- Updated pricing and sales signs to promote merchandise.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Prepared products by adding tags and readying pallets for restocking.
- Handled money, checks, credit cards, gift cards, returns and other forms of payments in accordance with established procedures.
- Greeted customers to determine wants or needs.
Education
Management
Management Training ( Branch Manager )
99 Speedmart Sdn Bhd06-2021
Diploma - Halal Management And Industry
Kolej Uniti Port Dickson
Negeri Sembilan01-2019
High School -
SMK PADUKA TUAN
01.2014
SRAB SEGAMAT
01.2009
Skills
- Microsoft Word
- Microsoft Excel
- Interviewing and hiring
- Team building leadership
- Staff development
- Teamwork
- Written communication
Languages
Bahasa Melayu
Bahasa English
Extracurricular Activities
- Lawatan Halal (MITI) Kolej Uniti Menara Miti Kuala Lumpur
- Kursus Pengendalian Makanan Kementerian Kesihatan Malaysia
- Lawatan (MIHAS) Kolej Uniti Kuala Lumpur Convention Centre
- Kursus Penyembelihan (DPIH) Kolej Uniti
- Lawatan Halal Festival The Mines Kuala Lumpur
Personal Information
- Date of Birth: 26 March 1997
- Gender: Female
- Nationality: Malaysian
- Marital Status: Married
- Religion: Muslim
Languages
Malay
First Language
English
Intermediate
B1
Timeline
Branch Manager
99 Speedmart Sdn Bhd
12.2021 - 03.2025
Sales Clerk
LAH Tiling Sdn Bhd
05.2018 - 05.2021
Management
Management Training ( Branch Manager )
Diploma - Halal Management And Industry
Kolej Uniti Port Dickson
High School -
SMK PADUKA TUAN
SRAB SEGAMAT