Nur Syazana Binti Boimen
Senior Reatil Executive
Kapar
Summary
Experienced in optimizing retail operations, including inventory management and customer engagement. Utilizing strategic planning and execution to enhance store productivity, consistently achieving positive results. Proven track record of leading cross-functional teams and improving customer satisfaction through effective service strategies.
Overview
14
14
years of professional experience
2011
2011
years of post-secondary education
Work History
SENIOR RETAIL EXECUTIVE
MPH BOOKSTORES SDN BHD
01.2015 - Current
- Oversee and monitor sales performance across multiple outlets, ensuring sales targets are consistently met while optimizing operational efficiency.
- Collaborate with outlet heads to establish and enforce company standards for operational processes and service quality, maintaining excellence across all touchpoints.
- Develop and manage employee work schedules to ensure optimal staffing levels, minimize downtime, and maintain smooth day-to-day operations.
- Strategically manage the sales of company products and services by leveraging market insights and operational expertise to drive growth and profitability.
- Lead the recruitment, interviewing, and training processes, ensuring the hiring of qualified personnel and fostering skill development within the workforce.
- Provide actionable guidance and tailored solutions to resolve workplace challenges, enhancing team productivity and operational outcomes.
- Drive strategic decision-making to enhance the sales process, aligning business operations with evolving market trends and customer needs.
TEACHER
SEK.REND INTERGASI DMYS
02.2011 - 08.2014
- Responsible for delivering instructional content in the absence of the regular teacher, ensuring continuity in the learning process.
- Supervised students, maintained discipline, and facilitated a positive classroom environment.
- Effectively followed the lesson plans provided, ensuring that all educational objectives were met.
- Ensured the smooth running of the classroom, adapting to various teaching styles and addressing student needs as required.
- Monitored student progress and provided support where necessary to ensure a productive and engaging learning experience.
Education
BACHELOR OF MUAMALAT ADMINISTRATION WITH HONOURS -
Universiti Sains Islam Malaysia (USIM)
Nlai, Negeri Sembilan, Malaysia 01.2014 - 01.2015
SIJIL TINGGI AGAMA MENENGAH -
Sekolah Agama Menegah Tinggi Kuala Kubu Bharu
Skills
- Multi tasker
- Adaptability
- Customer Service
- Teamwork
- Administrative
- Advanced
- Microsoft Office
Certificatesactivitiesachievements
- Global Islamic Student Outreach, Yogyakarta (2014)
- Committee Members for Arabic Debating Competition between Secondary School Malaysia Education Ministry and Nusantara (2014)
- Committee Members (HR dept)-Islamic Convention Entrepreneurship (2014)
- Committee Member Kelab Mahasiswa Muamalat (2013-2014)
Timeline
SENIOR RETAIL EXECUTIVE
MPH BOOKSTORES SDN BHD
01.2015 - Current
BACHELOR OF MUAMALAT ADMINISTRATION WITH HONOURS -
Universiti Sains Islam Malaysia (USIM)
01.2014 - 01.2015
TEACHER
SEK.REND INTERGASI DMYS
02.2011 - 08.2014
SIJIL TINGGI AGAMA MENENGAH -
Sekolah Agama Menegah Tinggi Kuala Kubu Bharu
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