Nur Syafina Binti Salman
Kulai,01
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Operation Executive
Hong Leong Bank Berhad
05.2024 - Current
- Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
- Carry Out Branch RCSA through sample checking and effective rectification as applicable
- Improved customer satisfaction rates through timely communication and effective issue resolution.
- Accept and process transaction over the counter
- Inward and Outward daily cheque clearing
- Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops
Financial Executive
Public Bank Berhad
05.2023 - 05.2024
- Building cordial working relation with bank staff at all levels
- Provide professional advice to customers and after sales service to the successful cases
- Identifying potential walk-in customers and doing welcome call towards customer
- Provide financial solutions towards customer by analyzing their future needs
- Building rapport with customer to develop a mutual trust and strong two-way communications
- Involved in activities of banking operations such as guiding customer to fill in related forms, credit card application and solving online banking problem
- Provide guidance for customer that want to do transactions by online banking, ATM and cheque deposit machine and over-the-counter transactions.
Internship as Assistant Project Executive
PAMIR Development Sdn Bhd
10.2022 - 04.2023
- Update weekly report for progress report every two-week projection
- Prepare project submission to Project Manager for approval
- Liaise with contractors, suppliers, consultants and other project parties
- Prepare format for progress claim payment
- Prepare and compile the tender document, project catalogues
- Performs general housekeeping to provide a safe working environment at all times.
Education
Diploma in Civil Engineering -
POLITEKNIK MELAKA
07.2022
Sijil Pelajaran Malaysia (SPM) -
SMK KOTA KULAI
12.2018
Accomplishments
Club President in Computer and Photography., Team Leader in Netball and Handball representing MSSD.
Skillslanguages
Microsoft Office (Words, Excel & PowerPoint), AutoCAD, Presentation Tools, Bahasa Malaysia, Native Language, English, Intermediate Listener, Reading, and Writing
References
- Mr. Ng Yong Huat, Branch Manager, Public Bank Bukit Indah, 03 2383966
- Mr. Muhammad Fauzi Bin Pardan, Manager, Hong Leong Bank Taman Perling, 016 7114057
Certification
- PCE
- CEILLI
- TBE
Languages
English
Advanced (C1)
Malay
Bilingual or Proficient (C2)
Timeline
Customer Service Operation Executive
Hong Leong Bank Berhad
05.2024 - Current
Financial Executive
Public Bank Berhad
05.2023 - 05.2024
Internship as Assistant Project Executive
PAMIR Development Sdn Bhd
10.2022 - 04.2023
Diploma in Civil Engineering -
POLITEKNIK MELAKA
Sijil Pelajaran Malaysia (SPM) -
SMK KOTA KULAI
- PCE
- CEILLI
- TBE
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