Nur Shuhada Binti Mohammed Shokri

• Skilled handling the hotel system and computer system.
• Skilled and friendly communication with guests.
• Managed front desk operations, ensuring efficient guest check-in and check-out processes to enhance customer experience.
• Coordinated communication between guests and hotel departments, facilitating timely resolution of inquiries and concerns.
• Maintained accurate records of reservations and guest interactions, contributing to improved operational efficiency.
• Maintained accurate records of reservations and guest interactions, contributing to improved operational efficiency and service quality.
• Handled incoming calls and directed them appropriately, optimizing response times and supporting overall guest satisfaction.

• Oversee all aspects of culinary, restaurant, and room service operations, ensuring exceptional quality, consistency, and compliance across all F&B outlets.
• Supervised daily operations to ensure optimal service delivery, enhancing guest satisfaction and operational efficiency.
• Developed and implemented training programs for staff, fostering teamwork and improving service standards across the outlet.
• Coordinated inventory management processes, ensuring accurate stock levels and reducing wastage through effective ordering practices.
• Lead, train, and mentor a high-performing team, fostering a culture of excellence, accountability, and continuous improvement.
• Uphold and elevate guest service standards by responding proactively to feedback, resolving issues swiftly, and exceeding satisfaction benchmarks.
• Manage seamless execution of daily service and high-profile events, maintaining operational efficiency and guest satisfaction.
• Develop and execute strategic F&B business plans aligned with brand values and market trends, driving guest loyalty and revenue growth.
• Led initiatives to streamline service workflows, resulting in improved turnaround times and enhanced guest experiences.

• Foster teamwork and ensure staff present professionally (grooming, attire).
• Interact with guests and coordinate with other departments to meet guest needs.
• Handle banquet arrangements and set up tables in line with company standards.
• Assist in training, scheduling, evaluating, disciplining, and coaching staff.
• Provide warm guest services such as welcome, assist individuals with disabilities, and express appreciation.
• Maintain high quality and cleanliness standards.
• Led regular team meetings to communicate objectives, resolve issues, and foster a collaborative work environment among staff.
• Supervised daily restaurant operations, ensuring adherence to service standards and improving guest satisfaction through effective team management.
• Coordinated staff schedules and training programs to optimize service efficiency and enhance employee performance.
• Implemented inventory management practices, reducing food waste and ensuring adequate stock levels to meet guest demand.

Restaurant Supervisor Restaurant Captain Hostess/Cashier – F&B Operations Spa Receptionist

The Ritz Carlton Langkawi, Langkawi
November 2023 - June 2024

• Supervise daily restaurant operations, ensuring smooth coordination of service aligned with departmental policies and quality standards.
• Maintain awareness of in-house group activities, timing, and guest preferences to optimize service flow and resource allocation.
• Monitor and ensure proper maintenance and usage of restaurant equipment, upholding health, safety, and operational efficiency.
• Review and act on daily/monthly forecast and budget targets to align team efforts with business goals.

The Ritz Carlton Langkawi, Langkawi

October 2022 - October 2023

• Assisted in leading front-of-house operations, ensuring compliance with service standards under continuous performance evaluation.
• Maintained accurate records of VIP and regular guest reservations, anticipating needs to enhance the dining experience.
• Supported team supervision and training, contributing to consistency in service delivery and guest satisfaction.

The Ritz Carlton Langkawi, Langkawi

June 2022 - September 2022

• Greeted and seated guests, managed reservations, and processed transactions using both Micros and manual systems.
• Conducted daily cash handling duties in strict compliance with Marriott’s Audit Control Self-Assessment Tool, including Drop Safe, Blind Drop, Bank Contracts, and Over/Short policy.
• Monitored staff performance throughout service to ensure smooth operations and adherence to brand service standards.

The Ritz Carlton Spa,The Ritz Carlton Langkawi
Mar 2019 – Jun 2022 transitioned directly into F&B

• Assisted with spa reservations and guest inquiries, demonstrating product and treatment knowledge to promote upselling and guest satisfaction.
• Checked guests into the system, processed payments, and maintained accurate service and billing records.
• Delivered personalized service to ensure a relaxing and luxurious guest experience.

• Organizing and maintaining paper and electronic files.
• Provide information to callers.
• Scheduling meeting/appointment, taking meeting minutes, answering phones.
• Handling petty cash for technician team and account company.
• Good communication, customer service and relationship-building skills
• Teamworking skills
• Organization, time management skills and other clerical work.

• Prepare papers for briefings and meetings regarding the examination
• Provide a letter and memo
• Provide information about online registration.
• Assisted in organizing examination materials, ensuring timely distribution and compliance with education standards and protocols.
• Maintained accurate records of examination attendance, contributing to efficient assessment processes and student accountability.
• Collaborated with educators to prepare classrooms for assessments, enhancing the testing environment for optimal student performance.
• Monitored examination conditions, addressing any issues promptly to uphold academic integrity and compliance with regulations.
• Provided logistical support during examination periods, facilitating smooth operations and minimizing disruptions for students and staff.

• Handle the hotel system and computer system
• Skilled and friendly communication with guests

• Handle the hotel system and computer system
• Skilled and friendly communication with guests