NUR SHUHADA ATIKA
Petaling Jaya
Summary
Committed to achieving success in the chosen career, strives to gain recognition for capabilities and achievements by consistently delivering excellent performance. As a Customer Service Representative, brings top-notch skills in oral and written communication, active listening, and analytical problem-solving. Demonstrates ability to enhance customer experiences through service-oriented behaviors, deep understanding of customer desires, and provision of customized solutions that build loyalty.
Overview
12
12
years of professional experience
Work History
COUNTRY CUSTOMER SERVICE
CARSOME SDN BHD
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
CUSTOMER SERVICE EXECUTIVE
EVERISE BPO COMPANY
09.2022 - 11.2023
- Assisted customers over the phone, and via email, providing prompt and professional support
- Handled customer complaints and issues, diffusing tense situations and finding suitable resolutions
PROCESS ASSOCIATE
IGT SOLUTION
06.2022 - 08.2022
- Manage large amounts of inbound and make reservation and help passenger regarding booking such as itinerary
- Collaborated with cross-functional teams to address customer needs and resolve complex inquiries
CUSTOMER SERVICE EXECUTIVE
STARTEK COMPANY
02.2022 - 03.2022
- Manage large amounts of inbound and outbound calls in a timely manner
- Utilized CRM system to track customer interactions, update information, and maintain accurate records
- Contributed to the development and improvement of customer service processes and procedures, identifying areas for efficiency enhancement
F&B ADMIN CUM WAITRESS
HOTEL HILTON PETALING JAYA
09.2016 - 04.2021
- Preparing reports on weekly and monthly basis for revenue, P&L meetings
- Liaison with all other departments, (including Kitchen, accounting, purchasing, FO etc.) for and on behalf of the F&B Manager
- Be involved in stock control and management
- Taking customer orders and delivering food and beverages
- Being responsible for processing cash and card payments
- Keeping the store tidy and clean, this includes hovering and mopping
RETAIL ASSISTANT STATIONERY
POPULAR BOOKSTORE
12.2012 - 03.2013
- Greeting customers who enter the shop
- Be involved in stock control and management
- Assisting shoppers to find the goods and products they are looking for
- Being responsible for processing cash and card payments
- Keeping the store tidy and clean, this includes hovering and mopping
Education
DIP - HUMAN RESOURSE
KUPTM CHERAS
01.2014
SPM -
SMK LEMBAH SUBANG
01.2012
UPSR -
SK PPR LEMBAH SUBANG
01.2006
Skills
- Customer Service
- Leadership
- Punctuality
- Versatility
- Communicating
- Self-Motivated
- Office Word
- Excel
- Strong work ethic
- Quick learner
- Patience and tolerance
Languages
Malay
English
Personal Information
Age: 29
Coursework
- Course Food Handling, Hotel Hilton PJ, 2016
- Sea Master Multiskill Course, Hotel Hilton PJ, 05/2020
READING BOOK
Reading books is one of my favorite hobbies. It is something I look forward to every day. Whenever I pick up a book, I feel like I am opening a door to a new world filled with adventures, emotions, and lessons. This hobby has not only brought me joy but has also taught me so much about life and the world around me
Timeline
COUNTRY CUSTOMER SERVICE
CARSOME SDN BHD
10.2024 - Current
CUSTOMER SERVICE EXECUTIVE
EVERISE BPO COMPANY
09.2022 - 11.2023
PROCESS ASSOCIATE
IGT SOLUTION
06.2022 - 08.2022
CUSTOMER SERVICE EXECUTIVE
STARTEK COMPANY
02.2022 - 03.2022
F&B ADMIN CUM WAITRESS
HOTEL HILTON PETALING JAYA
09.2016 - 04.2021
RETAIL ASSISTANT STATIONERY
POPULAR BOOKSTORE
12.2012 - 03.2013
SPM -
SMK LEMBAH SUBANG
UPSR -
SK PPR LEMBAH SUBANG
DIP - HUMAN RESOURSE
KUPTM CHERAS
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