Nur Safika
Manager Dealer Support Team
Petaling Jaya, Selangor
Summary
Professional with proven track record of leading support teams to success. Known for strong collaboration, adaptability, and results-driven mindset. Skilled in conflict resolution, process optimization, and performance management. Reliable team player with knack for fostering productive and supportive work environment.
Overview
6
6
years of professional experience
Work History
Manager Dealer Support Team
Carro Technology Sdn. Bhd.
08.2020 - Current
- Analysed competitors and adapted strategies to increase market share and expand customer base.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Created sales and marketing strategies to increase customer base and enhance sales.
- Liaised across departments to execute efficient campaigns and secure financial targets.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Used creativity, strategic thinking and knowledge of current market trends to target and build relationships with potential customers
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
HR Trainee
SBM Malaysia Sdn. Bhd.
08.2019 - 12.2019
- Assisted Human Resource executives by providing clerical and administrative support.
- Managed upkeep, auditing and updating employee records, both hard and soft copies.
- Support training and development activities.
- Scheduled interviews with candidates on behalf of HR managers, documenting appointments onto system for organizational purposes.
- Assisting in payroll and claim activities.
Sports Management Trainee
Kolej Komuniti Bentong
06.2016 - 08.2016
- Learnt problem-solving strategies and conflict management working closely with mentors.
- Organised, managed and maintained all school sporting equipment.
- Kept sports equipment in functional and proper working order by conducting timeframe inspections and maintenance.
- Assisted with officiating and match day administration for school sports.
Education
Bachelor of Business Administration -
Universiti Teknologi MARA (UiTM)
Selangor01.2020
Diploma of Sport Studies -
Universiti Teknologi MARA (UiTM)
Pahang01.2016
Skills
Relationship building and management
Documentation and reporting
Multitasking Abilities
Organisation and efficiency
Customer relations
Teamwork and collaboration
Office administration
Document management
Documentation skills
References
- Nur, An Nisha, Operation Manager, nisha.mohdzuki@carro.co, +60 11-1686 8903, Carro Technology Sdn. Bhd.
- Hidayat, Halim, Handover Head of Operation, hidayat.halim@carro.co, +60 12-605 6841, Carro Technology Sdn. Bhd.
Timeline
Manager Dealer Support Team
Carro Technology Sdn. Bhd.
08.2020 - Current
HR Trainee
SBM Malaysia Sdn. Bhd.
08.2019 - 12.2019
Sports Management Trainee
Kolej Komuniti Bentong
06.2016 - 08.2016
Bachelor of Business Administration -
Universiti Teknologi MARA (UiTM)
Diploma of Sport Studies -
Universiti Teknologi MARA (UiTM)