NUR LIYANA BINTI CHE AZIZUL
Front Office
Jitra
Summary
Experienced professional seeking a challenging career opportunity to utilize and apply relevant experiences. Aspiring to join a progressive and dynamic organization to contribute skills and abilities in promoting excellence and delivering quality service.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Front Office Assistant
Urban Inn
06.2019 - Current
- Greeting and welcoming guests as they arrive at the reception area
- Assisting guests with check in and check out procedures, ensuring a smooth and efficient process
- Handling cash transactions, including processing payments and providing accurate change to guests
- Assisting in the coordination of group bookings and ensuring the timely delivery of group amenities and services
- Nights shift receptionist
Bartender Cum Waitress
Restaurant Kopitan Classic Penang Delight
01.2018 - 01.2019
- Managing all aspects of the bar including staff training, guest service, drink ordering and stocktaking
- Making order from the restaurant and bar menus
- Maintaining the cleanliness of bar and surrounding areas by utilizing sanitation procedures
Front Office Assistant
The Frangipani Resort and Spa
01.2017 - 01.2018
- Check in and Check out progress
- Ensuring the cleanliness and tidiness of the front desk area and reception lobby
- Perform tasks directed by Manager
- Handling booking from OTA
Education
Diploma in Hotel And Tourism Management
International College of Technology & Professional
Perlis 04.2001 -
Skills
- Ms Office
- Multitasking
- Customer service
- Teamwork
- Filling & Record
- Reception duties
- Hospitality services
- Problem-solving skills
Timeline
Front Office Assistant
Urban Inn
06.2019 - Current
Bartender Cum Waitress
Restaurant Kopitan Classic Penang Delight
01.2018 - 01.2019
Front Office Assistant
The Frangipani Resort and Spa
01.2017 - 01.2018
Diploma in Hotel And Tourism Management
International College of Technology & Professional
04.2001 -
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