NUR IMAN KAMAL
Senior Sales Support Engineer
Puchong
Summary
Experienced with solving complex technical issues to support sales initiatives effectively. Utilizes technical knowledge to assist sales teams in delivering optimal customer solutions. Strong understanding of technical product specifications and their application in real-world scenarios.
Overview
7
7
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Senior Sales Support Engineer, NI & Modernization
Antah Schindler Malaysia
07.2022 - Current
- Analyzed market trends and provided insights to the sales team, enabling them to target potential clients more effectively.
- Provided ongoing support even after a sale was completed, nurturing relationships and ensuring long-term success with clients.
- Assisted in closing complex deals with thorough product demonstrations and addressing client concerns.
- Increased sales revenue by providing timely and effective technical support to clients.
- Enhanced product knowledge among the sales team through regular training sessions, leading to increased product confidence during pitches.
- Participated in cross-functional teams that aimed at improving overall company performance by sharing expertise from various departments.
- Customized solution proposals based on specific client requirements, winning over competitors'' offerings.
- Streamlined internal processes by developing and implementing new tools for improved sales support efficiency.
- Improved communication between the engineering and sales departments, ensuring alignment on product updates and client needs.
- Presented technical presentations to clients to explain product features and benefits.
- Wrote detailed technical documentation for company products.
Layout Design Engineer
Antah Schindler Malaysia
01.2020 - 06.2022
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Provided input to team lead regarding areas for process and procedural improvement.
- Created, printed, and modified drawings in AutoCAD and LiftDesigner.
- Evaluated information provided by architects and system subcontractors and created accurate drawings according to measurements and specifications.
- Contributed to a reduction in errors during the construction phase by meticulously reviewing drawings for consistency and accuracy.
- Participated in regular meetings with project teams to discuss progress updates, challenges faced, potential solutions, ensuring smooth coordination among all parties involved.
- Adhered to established codes and regulations for project compliance purposes.
- Developed CAD drawings from hand sketches, verbal instructions, and site visits.
- Utilized AutoCAD and other software to create detailed drawings.
- Drafted and revised CAD drawings to meet client specifications.
- Generated accurate technical drawings for various projects.
Asst. Project Manager & Production Engineer
EK Hitec Corporation Sdn. Bhd.
09.2018 - 12.2019
- Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
- Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Partnered with project team members to identify and quickly address problems.
- Maintained a safe working environment by enforcing compliance with safety standards, protocols, and regulations at all times.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Minimized disruptions during construction projects by closely coordinating site logistics such as materials delivery, equipment storage, and personnel access.
- Played an integral role in the development and implementation of project quality assurance measures, resulting in improved outcomes and greater client satisfaction.
- Negotiated contracts and agreements with vendors for constructive supplier relations.
- Coordinated with cross-functional teams to ensure project milestones were met on time.
- Cultivated strong relationships with clients and team members, promoting culture of open communication and trust.
Education
Bachelor of Mechanical Engineering -
Universiti Tenaga Nasional
Bangi, Selangor, Malaysia 04.2001 -
Skills
Cross-functional coordination
Certification
Certified MOD Layout Engineer
Timeline
Senior Sales Support Engineer, NI & Modernization
Antah Schindler Malaysia
07.2022 - Current
Layout Design Engineer
Antah Schindler Malaysia
01.2020 - 06.2022
Asst. Project Manager & Production Engineer
EK Hitec Corporation Sdn. Bhd.
09.2018 - 12.2019
Bachelor of Mechanical Engineering -
Universiti Tenaga Nasional
04.2001 -