NUR HUSNA BINTI MOHD SADLI
Senior Personal Banker
Banting,10
Summary
Detail-oriented and customer-focused Personal Banker with over 12 years of experience in the financial services industry. Specializes in banking products, customer relationship management, and compliance. Seeking to transition into a Loan Processor role to leverage deep knowledge of financial documentation, loan products, and regulatory standards. Equipped with strong analytical skills, high attention to detail, and a commitment to accuracy, confidentiality, and timely processing of loan applications.
Overview
13
13
years of professional experience
11
11
years of post-secondary education
2
2
Languages
Work History
Senior Personal Banker
RHB BANK BERHAD
06.2018 - Current
- Delivered comprehensive financial advice to clients based on their unique situations, helping them achieve long-term financial success. Promoting and selling Personal Financing, ASB Financing, Credit Card, Opening of Accounts.
- Strengthened client relationships through consistent follow-ups and proactive communication. Able to maintain 80% of existing customers and few of them have repeatably expand their financial investment portfolios.
- Performing and filtering customer's profile and ensuring the details are accurate and following the bank's rules and compliance before submitting the form to the process team.
- Participated in community outreach events to promote the bank''s brand and foster local business partnerships.
Takaful Specialist
BANK SIMPANAN NASIONAL
05.2016 - 05.2018
- Promoting and selling Takaful Products, aided by leads from other bank's staffs and customer database.
- Assisting bank's operation, handling customers transactions and enquiries.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Financial Services Consultant
CIMB BANK BERHAD
06.2015 - 03.2016
- To promote and professionally sell Bancassurance (takaful and insurance) products especially investment-linked to the Bank's existing and potential customers - mainly investment-linked products.
- Educated clients on a wide range of topics including retirement planning, college savings strategies, estate planning considerations, and more.
Supervisor
THE STORE (M) SDN BHD
08.2013 - 08.2014
- To promote loyalty card to the customers and to give good service and assistance to the customers.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Financial Executive
Maybank Berhad
07.2012 - 07.2013
- Products and portfolios includes - Credit Card, Life and General Insurance, Investment-linked, Unit Trust, Will writing.
- To assist branch operations and achieve target given.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
Education
Bachelor of Social Sciences with Honours - International Relations
UNIVERSITI KEBANGSAAN MALAYSIA (UKM)
01.2007 - 01.2010
Program Asasi Undang-undang KPT - undefined
UNIVERSITI TEKNOLOGI MARA (UiTM)
01.2010 - 01.2012
Sijil Pelajaran Malaysia - undefined
S.M.K.A MAAHAD HAMIDIAH KAJANG
01.2000 - 01.2006
Skills
Client Relationship management
Timeline
Senior Personal Banker
RHB BANK BERHAD
06.2018 - Current
Takaful Specialist
BANK SIMPANAN NASIONAL
05.2016 - 05.2018
Financial Services Consultant
CIMB BANK BERHAD
06.2015 - 03.2016
Supervisor
THE STORE (M) SDN BHD
08.2013 - 08.2014
Financial Executive
Maybank Berhad
07.2012 - 07.2013
Program Asasi Undang-undang KPT - undefined
UNIVERSITI TEKNOLOGI MARA (UiTM)
01.2010 - 01.2012
Bachelor of Social Sciences with Honours - International Relations
UNIVERSITI KEBANGSAAN MALAYSIA (UKM)
01.2007 - 01.2010
Sijil Pelajaran Malaysia - undefined
S.M.K.A MAAHAD HAMIDIAH KAJANG
01.2000 - 01.2006
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