Microsoft word
NUR HIDAYAH OTHMAN
REGISTERED NURSE
Rawang
Summary
A dedicated and experienced nursing professional with a strong background in patient care and healthcare services. With 13 years of experience in an outpatient hospital setting, including a current role as Head Nurse for the Outpatient Department at UiTM and as one of the pioneer team members for the UiTM Private Specialist Centre, I am known for excellent clinical skills, compassionate patient interactions, and a proven ability to manage patient care efficiently. Seeking a challenging role in a healthcare setting to leverage my skills and experience.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Head Nurse
UITM PRIVATE SPECIALIST
08.2015 - Current
- Lead and manage the outpatient nursing team, ensuring high standards of patient care and compliance with healthcare regulations.
- Oversee daily operations of the outpatient department, including staffing, scheduling, and resource management.
- Develop and implement patient care protocols and procedures to enhance efficiency and quality of care.
- Coordinate with multidisciplinary teams to ensure comprehensive patient care and effective communication.
- In charge of outsourcing services, arranging workflows, and communicating with other departments such as Radiology, Laboratory, Audiology, and related services for both Outpatient and Inpatient.
- Liaise with UiTM Public for sharing facility services.
- Manage and arrange the consultants' schedules for clinic sessions.
- Advise on creating new packages for health screenings.
- Serve as the team leader for COVID-19 test arrangements.
- Responsible for purchasing disposable items for the clinic and cataract surgery.
- Involved in creating SOPs for Outpatient Process Flow.
- Mentor and train nursing staff, fostering a positive and collaborative work environment.
- Conduct performance evaluations and implement improvement plans for nursing staff.
Staff Nurse
UKM SPECIALIST CENTRE
07.2012 - 08.2015
- Provided comprehensive nursing care to patients in an outpatient setting, including assessments, treatments, and follow-ups.
- Managed patient records and ensured accurate documentation in compliance with healthcare regulations.
- Coordinated with physicians and healthcare teams to develop and implement patient care plans.
- Educated patients and their families on treatment plans, medications, and health maintenance.
- Demonstrated excellent communication and interpersonal skills in interactions with patients and colleagues.
Education
DIPLOMA IN NURSING -
Selangor International Islamic University College (SIIUC)
01.2008 - 05.2011
Skills
- Budgeting and Cost Analysis
- Process Improvement
- Project management
- Staff and User Training
Awards
- UPSC Award for Top Performer 2022
- UPSC Long Service Award 2022
- UPSC Award for Best Employee, 2018
- UKMSC Award for Perfect Attendance, 2014
Software
Microsoft excell
Timeline
Head Nurse
UITM PRIVATE SPECIALIST
08.2015 - Current
Staff Nurse
UKM SPECIALIST CENTRE
07.2012 - 08.2015
DIPLOMA IN NURSING -
Selangor International Islamic University College (SIIUC)
01.2008 - 05.2011
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