Nur Havizah Binti Mazlani
JOHOR BAHRU
Summary
Dynamic professional with extensive experience in insurance operations, consistently exceeding renewal targets at Carwins Auto Sdn Bhd. Expertise in customer service and relationship management, complemented by strong negotiation skills. Proven ability to enhance customer satisfaction and secure competitive rates through strategic partnerships. Recognized for delivering exceptional results in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Head of Insurance
Carwins Auto Sdn Bhd
JOHOR BAHRU
04.2025 - Current
- Directed comprehensive insurance operations for reconditioned vehicles, ensuring compliance and timely coverage.
- Exceed monthly insurance renewal targets consistently through strategic initiatives.
- Established trust and enhanced customer satisfaction by providing expert insurance advice.
- Strengthened relationships with insurance providers to secure competitive rates and improve service offerings.
- Collaborated with Sales Advisors to facilitate seamless handover of insured vehicles.
Sales Executive
Castle Middle East Sdn Bhd
JOHOR BAHRU
08.2024 - 04.2025
- Delivered tailored wedding sales packages to align with client needs.
- Ensured seamless event execution, enhancing customer experiences.
- Managed documentation, invoicing, and payment processes with precision.
Customer Service Officer
Mid Valley City Energy Sdn Bhd
JOHOR BAHRU
08.2018 - 08.2024
- Processed tenant applications for power supply, ownership changes, and service terminations per SOPs.
- Coordinated with leasing, finance, and technical teams to resolve supply-related challenges.
- Managed billing and collections for timely payments and accurate financial reporting.
- Addressed customer inquiries and complaints through phone and email, enhancing satisfaction levels.
Customer Service Representative
Telekom Sales & Services Sdn Bhd
JOHOR BAHRU
01.2016 - 08.2018
- Delivered comprehensive frontline support for billing, orders, complaints, and technical issues.
- Guided customers in configuring modems and telephone equipment for optimal performance.
- Promoted and sold TM products, including Streamyx, UNIFI, and WEBE, driving sales growth.
- Provided essential weekend support to ensure uninterrupted customer service.
Trainee
Telekom Malaysia Berhad
JOHOR BAHRU
05.2015 - 01.2016
- Promoted broadband packages through open counters, door-to-door outreach, and telemarketing efforts.
- Coordinated Rural Broadband project in Johor, surpassing sales target by 10%.
- Achieved recognition as Top 3 Seller at RBB Simpang Renggam event.
Industrial Training Student
Johor Biotechnology & Biodiversity Corporation
JOHOR BAHRU
11.2014 - 12.2014
- Streamlined HR functions, including payroll, attendance, and leave management.
- Conducted applicant screenings and assisted with preliminary interviews.
Education
Bachelor of Business Administration (Hons.) - Human Resources Management
Universiti Tenaga Nasional
01.2015
Higher Secondary / Pre-U - A Level
Sekolah Menengah Tunku Abdul Rahman Putra Kulai
01.2010
Skills
- Customer service and relationship management
- Sales and negotiation
- Insurance operations and compliance
- Problem solving and conflict resolution
- Communication and networking
Languages
- Bahasa Malaysia, Fluent
- English, Fluent
Timeline
Head of Insurance
Carwins Auto Sdn Bhd
04.2025 - Current
Sales Executive
Castle Middle East Sdn Bhd
08.2024 - 04.2025
Customer Service Officer
Mid Valley City Energy Sdn Bhd
08.2018 - 08.2024
Customer Service Representative
Telekom Sales & Services Sdn Bhd
01.2016 - 08.2018
Trainee
Telekom Malaysia Berhad
05.2015 - 01.2016
Industrial Training Student
Johor Biotechnology & Biodiversity Corporation
11.2014 - 12.2014
Bachelor of Business Administration (Hons.) - Human Resources Management
Universiti Tenaga Nasional
Higher Secondary / Pre-U - A Level
Sekolah Menengah Tunku Abdul Rahman Putra Kulai