NUR FATIHAH BINTI KHAIRUL FAZLI

KEY RESPONSIBILITIES

1. Customer Service

• Manage multiple tasks in high volume environment.
• Greet and assist customers at the counter in a professional and friendly manner.
• Provide accurate information regarding vehicle inspection procedures, fees and requirements.
• Handle complaints and resolve issues promptly while maintaining customer satisfaction.

2. Registration and Transactions

• Register vehicles for inspection using the company's computer system.
• Verify and validate customer documents such as vehicle registration cards, identification cards and authorization letters.
• Process payments (card) and issue receipts or inspection slips.
• Reconcile and close daily counter transactions accurately.

3. Documentation and Record Management

• Maintain organized and up to date records of all inspection transactions.
• Update customer and vehicle data in the internal system.

4. Compliance and Safety

• Ensure all counter operations adhere to PUSPAKOM's Standard Operating Procedures (SOP).
• Maintain confidentiality of customer information.
• Comply with workplace safety and security regulations.

5. Administrative Support

• Assist new staff with general administrative tasks and systems.
• Manage inventory of office supplies and counter materials.