Nur Farahien Jalaludin
lahat
Summary
Passionate and knowledgeable office clerk with vast experience providing administrative and management skills in office settings. Accustomed to addressing the changing needs of an office and supporting colleagues and superiors with excellent assistance skills. I bring forth high-quality organisational skills and a self-motivated drive to achieve excellence.
Overview
1
1
Language
12
12
years of professional experience
Work History
Housekeeping Clerk
Hotel Excelsior
Ipoh
01.2023 - Current
- Updated room status in the system based on floor supervisors' instructions
- Updated system with room changes to support front office in room sales.
- Prepare the room discrepancy list for the Front office
- Answers all telephone calls promptly and courteously. All guest requests are to be promptly followed up and channelled through the proper personnel
- Received maintenance calls, filled out orders, and followed up on outstanding requests with engineering department.
- Documented lost and found items, secured them in store at shift end, and logged claimed items in hotel PMS.
- Recorded all on loan items and obtained guest signatures on loan chits for items borrowed from housekeeping.
- Compiled attendance records daily
Room Attendant
Regalodge Hotel
Ipoh
01.2017 - 12.2017
- Cleaning, sanitising and arranging rooms for guests before, during and after their stay
- Made beds daily, ensuring fresh linens and neat appearance to enhance guest satisfaction and comply with hotel policy
- Cleaning windows, sanitising bathrooms and vacuuming carpets
- Polishing and dusting furniture, hallways, guest rooms, staircases and other guest areas
- Stocked and maintained guest room items, including beverages, snacks, drinking glasses and complimentary bathroom toiletries to ensure guest comfort
- Removed used food service items and trash from guest rooms to maintain cleanliness, such as used food service items and trash
- Preparing housekeeping carts with linens, cleaning supplies and guest amenities
- Notified hotel staff of maintenance needs, such as lightbulbs or appliances, to uphold operational standards and guest experience
Waitress
The Banjaran Hotsprings Retreat
Ipoh
01.2015 - 12.2016
- Greet customers and present menus to enhance dining experience
- Take meal and beverage orders and communicate them to kitchen staff for timely preparation
- Make menu recommendations and inform patrons of any specials
- Deliver meals and beverages to tables when they have been prepared
- Ensure customer satisfaction by following up on meals served
- Prepare the bill for tables when requested
- Cash up bills and ensure that the correct amount has been paid
- Administer change to tables if needed
- Worked part-time on weekends and public holidays to support operations
Education
Certificate in Multimedia Graphic Design -
IKBN
Seri Iskandar01-2012
Sijil Pelajaran Malaysia - Junior Electrical Technician
SMK Vokasional
Manjong01-2010
Skills
- Housekeeping management system
- Room management
- Customer service
- Microsoft Office expertise
- Organisational skills
- Time management
- Team collaboration
- Independent worker
- Communication
Custom
Immediately / ready to work
Languages
English
Intermediate
B1
Hobbies and interests
- i love to write blog
- i love to cook
- i love to play with my kids
Personal Information
Willing To Relocate: 1
Timeline
Housekeeping Clerk
Hotel Excelsior
01.2023 - Current
Room Attendant
Regalodge Hotel
01.2017 - 12.2017
Waitress
The Banjaran Hotsprings Retreat
01.2015 - 12.2016
Certificate in Multimedia Graphic Design -
IKBN
Sijil Pelajaran Malaysia - Junior Electrical Technician
SMK Vokasional