NUR AZWANIE JOHAINI
Azwanie
Petaling Jaya,10
Summary
Human Resources professional with demonstrated expertise in talent acquisition, employee relations, and organizational development. Strong focus on fostering team collaboration and driving results. Skilled in strategic planning, conflict resolution, and performance management. Known for adaptability and reliability in dynamic environments.
Executive with background in corporate human resources. Highly skilled handling personnel management, hiring and maintenance of HR records. Manages administration of employee compensation and employee benefits.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
HR Lead
SummitNext Technologies Sdn Bhd
01.2023 - Current
- Streamlined recruitment processes for increased efficiency and better candidate selection.
- Evaluated HR metrics consistently to identify areas for improvement and implement necessary enhancements in a timely manner.
- Promoted diversity and inclusion through policy creation, training, and ongoing awareness initiatives.
- Spearheaded change management efforts during organizational restructuring periods, maintaining morale among employees throughout transitions.
- Developed comprehensive onboarding processes to ensure smooth integration of new hires into the organization.
- Collaborated cross-functionally at all levels within the organization as an approachable but professional HR Leader.
- Ensured legal compliance in all HR activities while minimizing potential risks to the organization.
- Delivered high-quality HR services while adhering to budget constraints, maximizing resources efficiently without sacrificing quality standards or outcomes.
- Managed employee relations, resolving conflicts professionally to maintain a harmonious work environment.
- Manage expatriates's visa from start until the exit country
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Completed human resource operational requirements by scheduling and assigning employees.
- Collaborated with managers to identify and address employee relations issues.
HR Assistant
SummitNext Technologies Sdn Bhd
07.2022 - 01.2023
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Organized new employee orientation schedules for new hires.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Aided staff with employee performance review paperwork and documentation.
- Participated in job fairs to recruit new talent.
- Studied research and trends on best practices in HR field.
- Created job descriptions on boards for vacant jobs.
- Conducted exit interviews with terminated employees.
- Compiled employee records from individual departments to maintain central files.
Telemarketing Executive
SummitNext Technologies Sdn Bhd
07.2021 - 12.2021
- Gathered valuable feedback from customers during calls which helped shape future marketing campaigns.
- Improved customer retention rates by offering personalized solutions based on their unique needs.
- Answered calls, took messages, and transferred calls to correct individuals.
- Troubleshot problems for callers and helped independently resolve common issues.
Sales Executive
CITIBANK BERHAD
02.2017 - 09.2019
- Do inbound and outbound calls to in house high end Citibank Customers
- Explain about products (Underwritten by AIA Berhad), answer their questions and help if any inquiries regarding their accounts and insurance
- Hit target set every month
- Do monthly report about products, sales engagement and how we can improve our skills each month
Sales & Marketing Executive
TELEDIRECT TELECOMMERCE
01.2017 - 12.2017
- Do inbound and outbound calls in order to know customer needs, selling insurance (underwritten by AIA Berhad to customer
- Hit monthly target given
Customer Acquisition Officer
VENTURE MEDIA COSULTANCY
01.2015 - 01.2016
- Company Overview: AUTHORISED BY HSBC
- Personal Loan Sales Executive authorized by HSBC Bank Singapore
- Do inbound and outbound calls, prepare for processing documents, arrange courier for documents collection for Singaporean
- Hit monthly target set by company
- AUTHORISED BY HSBC
English Teacher
SK SEBERANG TAKIR
03.2015 - 07.2015
- Teaching English in standard 1, 5 and 6 as Major classes, having an A+ on the evaluation
Education
SPM -
SM TEKNIK PERDAGANGAN JOHOR BAHRU
01.2011 - 01.2015
DIPLOMA - TESL
UNIVERSITI SULTAN ZAINAL ABIDIN
01.2013 - 01.2015
Skills
- Highly motivated
- Marketing skills
- Customer needs handling
- Sales generation
- Service improvement
- Business opportunity development
Payroll coordination
Legal compliance
Payroll administration
Staff supervision
Workforce planning
Policy implementation
Human resources management
Training leadership
Labor law compliance
HRIS management
Timeline
HR Lead
SummitNext Technologies Sdn Bhd
01.2023 - Current
HR Assistant
SummitNext Technologies Sdn Bhd
07.2022 - 01.2023
Telemarketing Executive
SummitNext Technologies Sdn Bhd
07.2021 - 12.2021
Sales Executive
CITIBANK BERHAD
02.2017 - 09.2019
Sales & Marketing Executive
TELEDIRECT TELECOMMERCE
01.2017 - 12.2017
English Teacher
SK SEBERANG TAKIR
03.2015 - 07.2015
Customer Acquisition Officer
VENTURE MEDIA COSULTANCY
01.2015 - 01.2016
DIPLOMA - TESL
UNIVERSITI SULTAN ZAINAL ABIDIN
01.2013 - 01.2015
SPM -
SM TEKNIK PERDAGANGAN JOHOR BAHRU
01.2011 - 01.2015
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