MICROSOFT
Nur Azrina Binti Mohamed Shajahan
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Customer Service Assistant
Technomech
2024.02 - Current
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Prevented potential escalations by identifying potential issues early on and proactively offering solutions to resolve them swiftly.
- Participated in regular team meetings to share ideas for improvement and stay informed about updates within the company or industry trends impacting our customers'' needs.
- Reduced wait times by efficiently managing multiple tasks simultaneously without compromising quality of service.
Customer Assistant
Watson
2022.01 - 2023.03
- Received and actioned feedback politely and professionally, going extra mile to deliver positive customer outcomes
- Addressed customer service enquires quickly and accurately
- Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions
Promoter
Parkson
2020.01 - 2020.03
- Received and processed customer payments, recording transactions and stock levels accurately
- Identified customer requirements and needs and tailored sales pitches and product recommendations to highlight relevant services
- Created sales reports for management, providing data on product samples distributed and sales achieved.
Education
High School Diploma -
PENANG FREE SCHOOL
George Town, Penang, Malaysia 2001.04 -
Skills
- Clerical Support
- Request management
- Customer Consultation
- Payment Processing
- Call Center Operations
- Quality Assurance Controls
- Product Promotion
References
Available upon Request
Software
Timeline
Customer Service Assistant
Technomech
2024.02 - Current
Customer Assistant
Watson
2022.01 - 2023.03
Promoter
Parkson
2020.01 - 2020.03
High School Diploma -
PENANG FREE SCHOOL
2001.04 -