NUR AMIRA ZAYANA BINTI ZUHAIRI
Tanjung Malim
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Customer Service Officer
Petronas Dagangan Berhad
10.2024 - 01.2025
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
Assistant Officer
Pusat Kebudayaan, UPSI
08.2023 - 10.2023
- Assisted in the development of office policies, ensuring a more efficient work environment.
- Facilitated seamless coordination between management teams during project implementation phases.
- Improved overall customer experience by creating user-friendly guidelines for frequently asked questions.
Service Crew Member/Event Crew Member
Event Company
01.2023 - 07.2023
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Sales Promoter
Unifi
03.2019 - 05.2019
- Provided coupons, product samples and informational brochures to customers.
- Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
- Created and perfected various pitch promotions to attract customers toward products.
- Requested contact information from potential customers to provide additional information.
Education
Bachelor of Arts - Visual Culture Studies
Universiti Teknologi Mara
Bandar Puncak Alam, Selangor, Malaysia05-2025
High School Diploma -
Sekolah Menengah Proton City
Tanjong Malim, Perak, Malaysia03-2021
Sastera
Sekolah Menengah Khir Johari
Tanjong Malim, Perak, Malaysia12-2018
Skills
- Canva
- Adobe Illustrator
- Customer support
- Documentation and reporting
- Customer service
- Microsoft Excel
- Time management
- Call center operations
Languages
Malay
Native language
English
Intermediate
B1
Timeline
Customer Service Officer
Petronas Dagangan Berhad
10.2024 - 01.2025
Assistant Officer
Pusat Kebudayaan, UPSI
08.2023 - 10.2023
Service Crew Member/Event Crew Member
Event Company
01.2023 - 07.2023
Sales Promoter
Unifi
03.2019 - 05.2019
Bachelor of Arts - Visual Culture Studies
Universiti Teknologi Mara
High School Diploma -
Sekolah Menengah Proton City
Sastera
Sekolah Menengah Khir Johari
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