Nur Amira
Business Economy
Klang, Selangor,10
Summary
Dynamic professional with a proven track record at Paris Deal Trading, excelling in high-pressure situations and enhancing customer satisfaction. Skilled in team collaboration and reservations management, adept at improving operational efficiency and document organization. Demonstrates exceptional customer service and telephone reception abilities, ensuring seamless business operations and confidentiality.
Overview
3
3
years of professional experience
Work History
SHOPPE LIVE HOST
PARIS DEAL TRADING
2023.02 - 2024.06
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered customer questions about hours, seating, and menu information
Administrative Assistant
Fgtenterprises
2021.01 - 2022.02
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
Education
High School Diploma -
KOLEJ PROFESIONAL MARA BANDAR MELAKA
BANDAR MELAKA 2001.04 -
Skills
Team Collaboration
Customer Service
Telephone reception
Reservations Management
Languages
Malay
Native language
English
Upper intermediate
B2
Timeline
SHOPPE LIVE HOST
PARIS DEAL TRADING
2023.02 - 2024.06
Administrative Assistant
Fgtenterprises
2021.01 - 2022.02
High School Diploma -
KOLEJ PROFESIONAL MARA BANDAR MELAKA
2001.04 -