NUR ALIA ATHIRAH BINTI IZHAR
Semenyih
Summary
Highly motivated and focused barista with over three years of experience in the food and drink service industry, specifically in coffee shop environments. Accustomed to adhering to company standards and treating all customers with kindness and hospitality. Energetic Barista known for high productivity and efficient task completion. Possess specialized skills in espresso machine operation, latte art creation, and customer service excellence. Excel using active listening, clear communication, and team collaboration to enhance café operations and customer satisfaction. An adaptive team player with a passion for good coffee and satisfied customers.Thank you.
Overview
8
8
years of professional experience
Work History
Tearista
Tealive
Alor Star
02.2017 - 07.2017
- Make sure the place to make a drinks was clean and tidy.
- Always make sure that all the stocks was ready to use.
- Greetings to the customers.
- Suggest to the customers the best drinks that they would like to taste.
Barista
Starbucks
Alor Setar
03.2018 - 07.2018
- Organized and maintained the espresso machine and coffee-making equipment, ensuring consistent performance and taste.
- Demonstrated a strong work ethic, resulting in consistent high-quality products and services.
- Trained new staff members on proper coffee preparation and customer service techniques.
- Reduced wastage of supplies by company through careful inventory tracking and management.
Kitchen Assistant
Kyochon
Shah Alam
03.2019 - 06.2019
- Prepared and cooked food items for customers, ensuring consistency in presentation and quality.
- Trained new kitchen staff on food safety and kitchen operations, resulting in a faster onboarding process.
- Operated kitchen equipment such as ovens, fryers, and blenders according to safety guidelines.
- Developed and implemented a system to streamline kitchen operations, reducing the time to prepare food by company.
Barista
Starbucks
Serdang
03.2020 - 06.2020
- Created espresso drinks and custom drink orders.
- Completed daily inventory and ordering.
- Trained new employees in store policy and procedures.
- Completed customer orders with strict adherence to coffee house recipes to deliver consistent quality and optimize customer satisfaction.
- Greeted customers in a friendly and professional manner.
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.
Barista
The Coffee Beans & Tea Leaf
Alor Setar
02.2021 - 05.2021
- Effectively managed a fast-paced coffee shop but utilizing excellent management skills.
- Prepared specialty coffee and tea drinks in a fast-paced environment.
- Completed customer orders with strict adherence to coffee house recipes to deliver consistent quality and optimize customer satisfaction.
- Prepared large batch hot and cold brew coffee daily as well as specialty coffee and tea.
Barista
Lavender Bakery
Shah Alam
06.2021 - 10.2021
- Demonstrated excellent problem-solving skills by quickly resolving customer complaints and inquiries.
- Demonstrated flexibility in responding to customer requests, resulting in increased customer satisfaction.
- Assisted customers with selecting coffee drinks and food items that met their needs.
- Prepared and served specialty coffee drinks with excellent presentation and taste.
- Served customers with a smile, resulting in repeat visits and positive word-of-mouth referrals.
- Developed a new espresso blend that increased sales by company.
Barista
Starbucks
Serdang
03.2022 - 11.2022
- Followed food safety protocols to prevent contamination and cross-contamination of food items.
- Mastered the art of coffee brewing and latte art, resulting in rave reviews from customers.
- Adapted to different customer needs and preferences, resulting in increased customer satisfaction.
- Provided excellent customer service, resulting in a company increase in customer loyalty.
Part-time Barista
Starbucks
Shah Alam
04.2023 - 05.2023
- Assisted customers with selecting coffee drinks and food items that met their needs.
- Operated the cash register accurately and efficiently, resulting in fewer mistakes and customer complaints.
- Utilized point-of-sale (POS) system to accurately process customer payments.
- Collaborated with other staff members to ensure an efficient and organized work environment.
- Served customers with a smile, resulting in repeat visits and positive word-of-mouth referrals.
Barista/Supervisor
3ffy's
Shah Alam
01.2023 - 03.2023
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.
- Created reports and documents as requested by the office manager.
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service.
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently.
- Worked with project managers to develop and implement strategies for cost savings and resource optimization.
Full - Time Barista
Kenangan Coffee
Setia Alam, Selangor
06.2023 - 05.2024
- Followed health, safety and sanitation guidelines to pass state inspections.
- Organized and maintained the espresso machine and coffee-making equipment, ensuring consistent performance and taste.
- Input orders into point of sale system and handled customer payments.
- Prepared and served specialty coffee drinks with excellent presentation and taste.
- Demonstrated excellent problem-solving skills by quickly resolving customer complaints and inquiries.
- Managed the customer service line efficiently, resulting in shorter wait times for customers.
- Adhered to health and safety standards, ensuring a safe working environment for staff and customers.
- Demonstrated flexibility in responding to customer requests, resulting in increased customer satisfaction.
Part - Time Barista
Zus Coffee
Semenyih
08.2024 - 11.2024
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Restocked product displays based on demand and projected sales.
- Created complex, hand-crafted beverages based upon customer preferences.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
Education
Sijil Pelajaran Malaysia
Maktab Mahmud Padang Terap
Kedah12-2015
STAM -
Darul Ulum Islamic College
Kedah12.2016
Diploma in Arabic Language -
Selangor Islamic University College
Selangor03.2020
Bachelor in Arabic Languages and Multimedia (Hons) -
Selangor Islamic University College
Selangor03.2023
BBA - Bachelor of Education (TESL)
University Poly-Tech Malaysia (UPTM)
Cheras, Kuala Lumpur04-2027
Skills
- Critical thinking and problem solving
- Ability to Work Under Pressure
- Adaptability
- Customer Service
- Teamwork
- Ability to Multitask
- Effective Time Management
- Fast Learner
- Computer Skills
- Ability to Work in a Team
- Communication Skills
- Excellent customer service skills
- Basic Coffee Knowledge
- Latte Art Knowledge
- Machines, coffee, knowledge
Languages
Malay
First Language
English
Upper Intermediate (B2)
B2
Arabic
Intermediate (B1)
B1
Personal Information
- Date of Birth: 10/24/98
- Nationality: Malaysian
- Driving License: D
- Place of Birth: Hospital Besar Alor Star, Kedah
Timeline
Part - Time Barista
Zus Coffee
08.2024 - 11.2024
Full - Time Barista
Kenangan Coffee
06.2023 - 05.2024
Part-time Barista
Starbucks
04.2023 - 05.2023
Barista/Supervisor
3ffy's
01.2023 - 03.2023
Barista
Starbucks
03.2022 - 11.2022
Barista
Lavender Bakery
06.2021 - 10.2021
Barista
The Coffee Beans & Tea Leaf
02.2021 - 05.2021
Barista
Starbucks
03.2020 - 06.2020
Kitchen Assistant
Kyochon
03.2019 - 06.2019
Barista
Starbucks
03.2018 - 07.2018
Tearista
Tealive
02.2017 - 07.2017
Sijil Pelajaran Malaysia
Maktab Mahmud Padang Terap
STAM -
Darul Ulum Islamic College
Diploma in Arabic Language -
Selangor Islamic University College
Bachelor in Arabic Languages and Multimedia (Hons) -
Selangor Islamic University College
BBA - Bachelor of Education (TESL)
University Poly-Tech Malaysia (UPTM)
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