Summary
Overview
Work History
Education
Skills
Skills interests
Personal Information
References
Leadership Experience
Timeline
Generic
NUR ALAM BINTI ARAS

NUR ALAM BINTI ARAS

Kàmpung Bakau Baru, Jalan Silam Lahad Datu

Summary

Highly adaptable and independent professional with a strong passion for learning. Excels in team settings and managing individual tasks to efficiently meet goals. Extensive experience in customer service and administration, enabling quick adaptation to new tasks and environments. Proficient in Microsoft Office and WPS Office. Personable and organized, bringing solid understanding of cleanliness standards and efficient coordination. Knowledge of cleaning protocols and inventory management, paired with adeptness in scheduling and team support. Dedicated to ensuring high standard of service and smooth operational flow.

Overview

6
6
years of professional experience

Work History

Intern (Room, Laundry and Public Area Attendant)

FOUR SEASONS RESORT LANGKAWI
Langkawi
04.2024 - 07.2024
  • Practical training in various task in luxury setting like making beds, cleaning rooms, managing laundry, cleaning the public area, and restocking supplies
  • Assisting the special request, learning how to anticipate and meet guests needs efficiently
  • Working closely with experienced supervisors and other departments like front office, F&B, engineering, and security department
  • Learning to handle issues such as room discrepancies, supply shortage in a professional manner
  • Interact effectively with staff from all departments to understand and manage the diversity of roles and perspective
  • Collaborating with different partners every day helps me adapt to new environments, remain flexible, and enhance my interaction skills

Store Sales Associate

MYNEWS RETAIL SDN BHD
Sintok
05.2023 - 07.2023
  • Selling products and maintaining good customer service
  • Handling receive and return products
  • Directing promotes a company merchandise
  • Handling cashier tasks

Cashier

SEVEN TWO THREE STORE
Sintok
01.2022 - 06.2022
  • Managing transactions with customers using cash and online payment
  • Pricing and organizing goods to be displayed
  • Maintaining the cleanliness of the store
  • Handling receiving goods

Teacher

KOLEJ TIRAM TUITION CENTRE
Lahad Datu
12.2018 - 02.2019
  • Responsible for teaching elementary school level and secondary level students
  • Focus on teaching in subjects Bahasa Melayu, Science, Arts, and Pendidikan Moral
  • Guiding students as a classroom teacher

Education

B. Honors degree - Tourism and Hospitality Management

UNIVERSITY UTARA MALAYSIA UUM
Kedah
08.2024

STPM Graduate - Bussiness Management

SMK SEPAGAYA
Lahad Datu, Sabah
12.2018

SPM - Economics

SMK SEPAGAYA
LAHAD DATU
2016

Skills

  • Customer services
  • Reporting
  • Adapting
  • Collaborating
  • Management
  • Food handling
  • Graphic design
  • Microsoft Office
  • Microsoft Power Point
  • WPS Office
  • EPOS
  • Canva Pro

Skills interests

Customer services, Reporting, Adapting, Collaborating, Management, Food handling, Graphic design, native, average, Microsoft Office, Microsoft Power Point, WPS Office, EPOS, Canva Pro

Personal Information

Nationality: Malaysian

References

  • Abii Muru, Learning and Development Manager at Four Seasons Resort Langkawi, abii.muru@fourseasons.com, 017-342 4655
  • Roslita binti Hasim, Assistant Housekeeping Manager at Four Seasons Resort Langkawi, roslita.hasim@fourseasons.com, 011-2438 1109
  • Prof. Dr. Noor Ashikin Mohd. Nor, Tourism Management Senior Lecturer at STHEM, UUM, noorashikin@sthem.uum.com, 019-572 4351

Leadership Experience

  • Exco of Volunteerism and Community Service, STUDENT CLUB REPRESENTATIVE, Sintok, Kedah, 09/2021, 07/2022, Planning and coordinating programs for student to be involved in volunteerism during their spare time., Creating videos in YouTube Channel club, to spread awareness about 17 Sustainability Development Goals., Organizing a program for students about potential careers in the tourism industry.
  • Volunteer, Volunteerism, Kangar, Perlis, 11/2022, Completing all duties assigned by supervisor., Cleaning and preparing food for students and residents of the location., Completing the relevant task.

Timeline

Intern (Room, Laundry and Public Area Attendant)

FOUR SEASONS RESORT LANGKAWI
04.2024 - 07.2024

Store Sales Associate

MYNEWS RETAIL SDN BHD
05.2023 - 07.2023

Cashier

SEVEN TWO THREE STORE
01.2022 - 06.2022

Teacher

KOLEJ TIRAM TUITION CENTRE
12.2018 - 02.2019

B. Honors degree - Tourism and Hospitality Management

UNIVERSITY UTARA MALAYSIA UUM

STPM Graduate - Bussiness Management

SMK SEPAGAYA

SPM - Economics

SMK SEPAGAYA
NUR ALAM BINTI ARAS