NUR AIN BINTI MARWAR
SEGAMAT
Summary
To be an excellent worker and to give full commitment for my company to achieve their mission and vision
Overview
18
18
years of professional experience
Work History
Customer Relationship Executive
ES Team Auto Sdn Bhd
08.2022 - Current
- Contacted customers 48 hours post-delivery to gather feedback on their experience, following up via phone and WhatsApp to ensure all feedback was received.
- Followed up with customers who lodged complaints to provide courtesy calls and update them on progress.
- To attend customer complained via phone call, WhatsApp text or google review or any social media platform.
- Prepared monthly Sales Satisfaction Index (SSI) report, ensuring outlet met Proton’s internal customer satisfaction target by analysing root causes and recommending action plans.
- To prepare Sales Advisor sales performance every day for State Manager’s reviews
- To prepare Pre Delivery Checklist (PDC) form once new car arrived at Outlet as prevention that customer will get the car in good condition.
- To make sure showroom in good condition and also vehicle in showroom is always be cleaned
- To make sure test drive car also in good condition – fuel full tank, follow periodic service maintenance etc
- Assisted Sales & Marketing department in setting up showroom decorations for special occasions. & Marketing department to set up showroom decoration for special occasion (Eg : Chinese New Year, Eid Fitri, National Day etc)
- (Authorised Dealer Proton Edar Sdn Bhd)
Administrator
Kim Yam Trading & Cold Storage Products Sdn Bhd
06.2017 - 06.2022
- Assists account for recording and key-in transaction by using suitable batch
- Processed payments for suppliers using cheque or direct debit while addressing payment enquiries
- Issuing invoices for rental receivable
- Key-in and prepare payment for EPF, SOCSO and EIS
- Prepare salary for staff
- Assists staff to claim SOCSO if staff involve with accident
- Issued staff confirmation letters, warning letters, and memos to ensure clear communication and documentation
- To update staff’s annual leave& leave balance
- Sent bank-in receipts to suppliers via email or fax
- Communicate with audit firm for year-end closing
- Register company to participate MATRADE program
- Apply/Renew Halal certificate/company’s vehicle road tax, inspection, business licence and any other related license
- Apply licence for controlled items (Eg: Flour, Sugar etc)
- Compiled and prepared documents for financial institutions and suppliers for loan applications and credit requests
Administrator
BT Tune Holidays & Services Sdn Bhd
05.2016 - 04.2017
- Managed accounting tasks, including bookkeeping and filing, ensuring accuracy and compliance of financial records.
- Prepare payment for staff’s salary, EPF and SOCSO
- Executed banking operations, overseeing transactions and account management to facilitate financial activities and streamline online systems.
- Follow up payment from Government (LO) and others
- Prepare GST report, leave entitlementments, staff commission and allowance
- Prepare payment and update payment voucher
- Prepare tracking payment (weekly report) – to cross check invoices from supplier and customer and to coordinate with Tour and Ticketing for payment advice
- Prepare meeting minutes meeting and memo
- Dealing with government bodies regarding licensing paperwork or documents.
- Compiled monthly sales report and tracked company’s utilities expenses to inform financial decision-making.
Sales Admin Executive
RHB Bank Bhd
02.2009 - 10.2015
- Prepared sales tracking report to Regional and Sales Manager
- Prepared daily sales report for Direct Sales Mortgage department to respective managers
- Compiled weekly report for potential deposit tracking to inform management decisions
- Prepared weekly cross selling report to respective managers
- Developed master referral registration and maintained referral record to support sales initiatives
- Prepared proposal letter to the developer
- Checked submission file for loan application & accepted by customers
- Assist customers for cancellation loan, late disbursement, monthly payment and other requests
- Resolved customer complaints regarding service issues to enhance customer satisfaction
- Assisted sales staff with HR matters, including leave entitlement and claw-back commission.
- Made invoice payment for department
- Conduct employment verification
- Liaise with lawyer and developer if have related with customers issue
- Prepared EF tracking report
Mortgage Sales Consultant
RHB Bank Bhd
08.2008 - 01.2009
- Advised customers on housing loan applications, ensuring clarity and understanding of processes.
- Process customer housing loan application.
- Coordinated with loan documentation department, lawyers, and valuers to expedite pending drawdowns for loan disbursement.
- Sold bank products tailored to specific market segments, including primary, sub-sale, and refinancing options.
- Executed cross-selling strategies for housing loan insurance, credit cards, and personal loans. ; Housing loan insurance (MRTA), credit card, personal loan etc
- Follow up with customer for post approval
Education
MASTER OF BUSINESS ADMINISTRATION -
UNIVERSITI TEKNOLOGI MARA (UiTM)
JOHOR01-2014
BBA (Hons) - MARKETING
UNIVERSITI TEKNOLOGI MARA (UiTM)
SEGAMAT01-2008
DIPLOMA IN BUSINESS STUDIES -
KOLEJ POLY TECH MARA
BANGI01-2006
CAREER OBJECTIVE -
SEK MEN KEB TAMAN SKUDAI BARU
SKUDAI, JOHOR01-2002
Skills
- Excel
- Word
- PowerPoint
- Outlook
Custom
RM 2,500.00 (Negotiable)
Personal Information
Expected Salary: RM 2,500.00 (Negotiable)
Timeline
Customer Relationship Executive
ES Team Auto Sdn Bhd
08.2022 - Current
Administrator
Kim Yam Trading & Cold Storage Products Sdn Bhd
06.2017 - 06.2022
Administrator
BT Tune Holidays & Services Sdn Bhd
05.2016 - 04.2017
Sales Admin Executive
RHB Bank Bhd
02.2009 - 10.2015
Mortgage Sales Consultant
RHB Bank Bhd
08.2008 - 01.2009
MASTER OF BUSINESS ADMINISTRATION -
UNIVERSITI TEKNOLOGI MARA (UiTM)
BBA (Hons) - MARKETING
UNIVERSITI TEKNOLOGI MARA (UiTM)
DIPLOMA IN BUSINESS STUDIES -
KOLEJ POLY TECH MARA
CAREER OBJECTIVE -
SEK MEN KEB TAMAN SKUDAI BARU