Nul Hafiza Abdullah

Kuala Lumpur,14

Summary

Dynamic Assistant Branch Manager with a proven track record at B Spa, enhancing team performance and customer satisfaction. Excelled in relationship building, staff management, and cash handling, significantly raising customer satisfaction ratings. Skilled in mentoring staff and managing operations, demonstrating exceptional customer service and operational efficiency.

Overview

years of professional experience

Languages

Work History

Assistant Branch Manager

B Spa

11.2023 - 02.2025

Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
Trained and developed new team members in alignment with branch service standards and objectives.
Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Cashier/Smoothie Maker

Yins Sourdough

04.2022 - 06.2023

Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Welcomed customers and helped determine their needs.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Greeted customers entering store and responded promptly to customer needs.

Education

No Degree - Diploma in Law Enforcement in Management

Goon International College , Bangunan Cahaya Suria, Kuala Lumpur City Centre

04.2001 -

Skills

Relationship building and management

Timeline

Assistant Branch Manager - B Spa

11.2023 - 02.2025

Cashier/Smoothie Maker - Yins Sourdough