Summary
Overview
Work History
Education
Accomplishments
Software
Languages
Timeline
Norziana Mohd Salji

Norziana Mohd Salji

Health Assistant
Kluang,Johor

Summary

Proven Health Care Assistant with a track record of enhancing patient satisfaction at KPJ Klang Specialist Hospital through expert patient-focused care and effective medical records management. Skilled in both dementia knowledge and fostering strong patient relationships, I have significantly contributed to improved healthcare experiences and outcomes.

Overview

8
8
years of professional experience

Work History

Health Care Assistant

KPJ Klang Specialist Hospital
Klang
10.2019 - Current
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
  • Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
  • Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
  • Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
  • Maintained clean environment with due consideration to health and safety issues and infection control policy.
  • Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
  • Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
  • Responded swiftly to emergency situations, providing prompt assistance while following established protocols until professional help arrived onsite.
  • Supported nursing staff with care of incontinent patients and promotion of continence care.
  • Collaborated with healthcare professionals to develop individualized care plans tailored to each patient''s specific needs.
  • Delivered high standard of holistic care to patients to promote equality and dignity.
  • Supported patients'' physical therapy goals through guided exercises and range of motion activities.
  • Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
  • Assisted nursing staff in maintaining a clean and safe environment for optimal patient recovery.
  • Played an active role in delivering holistic care that addressed not only physical but also emotional well-being of patients under my supervision.
  • Ensured reliable communication between patients and healthcare providers by serving as an empathetic listener and effective advocate when necessary.
  • Promoted healthy lifestyle choices among patients through education on nutrition, exercise, and medication management.
  • Observed patient skin conditions and reported findings to registered nurse.
  • Participated in continuous education programs to stay updated on healthcare best practices and emerging trends.
  • Facilitated smoother patient discharge processes by preparing documents and educating patients on post-discharge care.
  • Assisted with nutritional planning, ensuring patient diets supported health and recovery goals.
  • Facilitated patient mobility by assisting with exercises and walking, promoting faster recovery and independence.
  • Improved patient outcomes by closely monitoring for signs of distress or complications and promptly alerting nursing staff.
  • Coordinated with healthcare professionals to update patient records, ensuring accuracy and confidentiality.

Sales Assistant

NS AND JASS FASHION
Rawang
01.2017 - 09.2019
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.

Education

Diploma In Medical Science - Nursing

Kolej Pusrawi, Kuala Lumpur
11.2017

Accomplishments

  • Achieved Result by completing Task with accuracy and efficiency.
  • Achieved Result by introducing Software for Type tasks.
  • Collaborated with team of Number in the development of Project name.
  • Achieved Result through effectively helping with Task.
  • Supervised team of Number staff members.
  • Documented and resolved Issue which led to Results.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Software

Microsoft Office

Languages

Malay
Advanced (C1)
English
Intermediate (B1)

Timeline

Health Care Assistant - KPJ Klang Specialist Hospital
10.2019 - Current
Sales Assistant - NS AND JASS FASHION
01.2017 - 09.2019
Kolej Pusrawi - Diploma In Medical Science , Nursing

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Norziana Mohd Salji Health Assistant