Norzatul Akhmar Hamzah
Nurse
Seremban,Negeri Sembilan
Summary
Dynamic manager with a proven track record at Alexa Senior Care Centre, excelling in strategic planning and enhancing customer satisfaction. Skilled in monitoring key performance indicators and mentoring teams to boost productivity. Achieved significant improvements in service delivery through effective dispute resolution and communication.
Overview
3
3
years of professional experience
1
1
Language
Work History
Nurse Manager
Alexa Villa Senior Care Centre
03.2024 - Current
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients with complex needs.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
Personal Nurse
Freelance Nurse
01.2022 - 03.2024
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
Education
Diploma - Diploma in Nursing
Segi University
Selangor12.2013
SPM -
SMK Sultan Ahmad Shah
Cameron Highlands 12.2008
Skills
insert ryles tube
Timeline
Nurse Manager
Alexa Villa Senior Care Centre
03.2024 - Current
Personal Nurse
Freelance Nurse
01.2022 - 03.2024
Diploma - Diploma in Nursing
Segi University
SPM -
SMK Sultan Ahmad Shah
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