NORZAILA SALWA BT. ZAKARIA
Customer Service Professional
Kuala Lumpur
Summary
Experienced Customer Service Professional in providing exceptional service to customers. Skilled in problem-solving, maintaining a positive attitude and working with other team members to provide the best possible service and solutions to address customer needs effectively. Recognized as a versatile and dedicated professional with excellent communication and interpersonal qualities.
Overview
7
7
years of professional experience
Work History
Labour Officer
Ministry of Human Resource
07.2010 - 09.2016
- Performed investigation and mediation of an array of workplace-related complaints for the Kuala Lumpur and Negeri Sembilan regions.
- Conducted inspection of work premises, factories and estates to identify potential violations and non-compliances while rendering advice to employers to close the gaps.
- Worked closely with cross-functional teams in addressing complex employment related issues.
- Provided comprehensive support for various events and initiatives including job and career fairs, 'e-kasih' program.
- Administered the 'Jobs Malaysia' online portal while providing backup support to other team members in following up on existing cases.
- Facilitated various public programs to educate the public on Employment Act and related regulations.
- Collaborated with other agencies including PDK and FELDA in identifying and sharing employment opportunities to the rural community.
- Produced monthly statistical reports on the employment of foreign workers in the private sector.
Customer Service Professional
Shell Business Service Center Sdn Bhd
01.2010 - 07.2010
- Handled all inbound and outbound calls from Shell Fleet Card clients in ensuring swift resolution of all issues.
- Ensured timely follow-ups and closure of issues to ensure customer satisfaction and client retention.
- Performed identification and resolution of customer accounts errors while ensuring strict adherence to company policies and procedures at all times.
- Gathered and prepared the monthly void transactions reports.
Education
Bachelor of Administrative Science & Policy Study -
04.2001 -
Diploma in Public Administration -
04.2001 -
Skills
Teamwork and collaboration
Timeline
Labour Officer - Ministry of Human Resource
07.2010 - 09.2016
Customer Service Professional - Shell Business Service Center Sdn Bhd
01.2010 - 07.2010
University Technology Mara, Shah Alam - Bachelor of Administrative Science & Policy Study,
04.2001 -
University Teknologi Mara - Diploma in Public Administration,
04.2001 -
Similar Profiles
Abdulmajeed AlzahraniAbdulmajeed Alzahrani
INFORMATION SYSTEMS ANALYST ”TAMHEER” at MINISTRY OF HUMAN RESOURCE AND SOCIAL DEVELOPMENTINFORMATION SYSTEMS ANALYST ”TAMHEER” at MINISTRY OF HUMAN RESOURCE AND SOCIAL DEVELOPMENT
Chhaya TandonChhaya Tandon
Computer Operator cum Assistant at AICTE (All India Council for Technical Education), Ministry of Human Resource and Development, New DelhiComputer Operator cum Assistant at AICTE (All India Council for Technical Education), Ministry of Human Resource and Development, New Delhi
Saad AlzahraniSaad Alzahrani
Labor investigator at Ministry of Human Resource and Social DevelopmentLabor investigator at Ministry of Human Resource and Social Development
Jack GooJack Goo
Senior Chef De Partie/Multi-Unit Operation Manager at Ilham Dining ConceptSenior Chef De Partie/Multi-Unit Operation Manager at Ilham Dining Concept
Muhammad Haidhar Mohd HazlanMuhammad Haidhar Mohd Hazlan
Safety and Health Officer at SLG Construction Sdn BhdSafety and Health Officer at SLG Construction Sdn Bhd