Microsoft Word
Nor Zaika Mohd Karim
Clinic Assistant
Alor Setar Kedah
Summary
Nursing Assistant with vast knowledge of medical terminology and infection control standards. Expertise in developmental factors specific to adult and geriatric care facility residents. Energetic Nurse Aide with Number years of experience providing comprehensive support and care to patients. Committed to increasing treatment knowledge through hands-on learning for professional development. Skillful in solving complex problems and staying calm in emergency situations. Expertise in Area of expertise and Area of expertise. Caring Job Title with Number-year background in caring for elderly, disabled and injured patients in healthcare setting. Hands-on experience in performing routine tasks under direction of nurse staff. Established rapport of reliability and creating positive rapport with patients, family and staff. Analytical and strategic Job Title with excellent problem-solving and time management skills. Organized, efficient and always willing to go extra mile to meet expectations. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Sales & Marketing Coordinator
Yakult Malaysia Sdn. Bhd.
Alor Setar Kedah
05.2019 - Current
- Generated new sales leads to achieve and exceed monthly sales goals.
- Attended monthly sales meetings and quarterly sales trainings.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved or exceeded company-defined sales quotas.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contributed to event marketing, sales and brand promotion.
- Met existing customers to review current services and expand sales opportunities.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Developed, maintained and utilized diverse client base.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Trained new employees on customer service, money handling and organizing strategies.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Recorded accurate and efficient records in customer database.
- Developed and maintained strong working relationships with professionals within assigned territory.
Clinic Assistant
Thompson Hospital Kota Damansara
Petaling Jaya Selangor
02.2015 - 02.2018
- Helped young patients feel comfortable with procedures and immunizations.
- Educated patients and families on health topics, medications and treatments to increase understanding and improve health outcomes.
- Complied with ethical and legal standards to maintain professional integrity and meet regulatory requirements.
- Mentored junior nurses to promote professional development and enhance overall quality of care.
- Provided emotional support to patients and families to enhance patient experience and promote healing.
- Administered medications and treatments to pediatric patients to manage symptoms and promote healing.
- Administered immunizations and other preventative care measures to promote health and prevent disease.
- Documented pediatric patient care to maintain accurate and complete medical records.
- Maintained current knowledge of healthcare practices and developments to provide evidence-based care.
- Cultivated rapport with patients and caregivers, utilizing proactive communication with parents and children.
- Responded to emergencies and critical situations to provide prompt and appropriate care.
- Monitored pediatric patient conditions to identify changes and respond promptly.
- Educated family members and caregivers on patient care instructions.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Recorded details regarding therapies to keep patient charts updated.
- Evaluated patient histories, complaints, and current symptoms.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Billing Clerk
Hospital Fatimah Ipoh
Ipoh Perak
08.2014 - 02.2015
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
- Updated patient financial information to guarantee accuracy.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Liaised between patients, insurance companies, and billing office.
- Disbursed petty cash by recording entries and verifying documentation.
Orthopedic Clinic Assistant
Perak Community Specialist Hospital
Ipoh Perak
08.2013 - 07.2014
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Supervisot
Kidzania Malaysia
Petaling Jaya Selangor
06.2012 - 07.2013
- Organized and led activities designed to promote physical, mental and social development in children such as games, arts and crafts and storytelling.
- Helped develop and maintain age-appropriate recreational program to promote spiritual growth through cooperative play.
- Reported accidents and incidents to leadership.
- Supported fun, interactive environment for learning and ministry.
Education
Sijil Penilaian Menengah - General Education
Sekolah Menengah Kebangsaan Tanjung Rambutan
Tanjung Rambutan Perak 01.2004 - 12.2008
DIPLOMA - Diploma in Nursing
MAHSA University College
Petaling Jaya Selangor 04.2009 - 06.2012
Skills
Patient Assessments
Wound care specialist
Recording vital signs
Dementia and Alzheimer's knowledge
Transporting patients
Supporting personal needs
Observing responses
Patient Management
Responding to emergencies
Documenting behaviors
Inpatient care
Efficient and reliable team player
Compassionate caregiver
Outpatient care
Indirect Patient Care
Compassionate
Direct Patient Care
Trustworthy companion
Adaptable
Companionship and emotional support
Privacy and confidentiality
Certification
Diploma In Nursing
Software
Power Point
Excel
Current Salary
RM3,500 inclusive Allowance and Incentive
Timeline
Sales & Marketing Coordinator
Yakult Malaysia Sdn. Bhd.
05.2019 - Current
Clinic Assistant
Thompson Hospital Kota Damansara
02.2015 - 02.2018
Billing Clerk
Hospital Fatimah Ipoh
08.2014 - 02.2015
Orthopedic Clinic Assistant
Perak Community Specialist Hospital
08.2013 - 07.2014
Supervisot
Kidzania Malaysia
06.2012 - 07.2013
Diploma In Nursing
06-2012
DIPLOMA - Diploma in Nursing
MAHSA University College
04.2009 - 06.2012
Sijil Penilaian Menengah
12-2008
Sijil Penilaian Menengah - General Education
Sekolah Menengah Kebangsaan Tanjung Rambutan
01.2004 - 12.2008