Norzafirah Binti Halalludin
Student And Digital Ambassador
Sunderland
Summary
Dedicated and highly motivated business management and marketing graduate. Seeking graduate opportunities in marketing, digital marketing, business management, brand management, advertising, and customer relations based on work experience and extensive knowledge. Offer excellent interpersonal, communication, and organizational skills, as well as proficiency in MS Office and virtual work. Ready to help the team achieve company goals.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
Work History
Student and Digital Ambassador
University of Sunderland
Sunderland
06.2022 - Current
- Represent and assist the university in recruiting new students from around the world.
- Coordinate and deliver a range of activities aimed at raising aspirations and providing opportunities for pupils to progress.
- Meet, greet, and assist staff and students at the help desk (reception) for Student Support Services.
- Invited as one of the panelists to discuss all things mental health in order to promote mental health. Here’s the link: https://instagram.com/reel/CjiFKEol2ih/?igshid=ZWFiZDJIMTg=
Boutique Assistant
Fashrevo Sdn Bhd
Selangor
10.2019 - 02.2020
- Created a boutique experience that made customers feel welcome and excited about buying goods and services.
- Special marketing initiatives were developed to market and promote products and events on social media. This effectively increased customer engagement, with the video receiving the most views (over 11K) and positive feedback from customers.
- Led and managed company's Instagram live broadcasts. Master of Ceremonies for new store opening and annual year-end sale.
- Answered customer questions about products and services, and promoted key items.
- Resolved customer inquiries and complaints, as well as assisted, advised, and guided them in product selection.
- Managed customer sales transactions, including balancing the cash register with receipts and inventory and ensuring the sales floor was well-kept.
Event Assistant
De Silva Inc.
Selangor
05.2018 - 07.2018
- Assisted with media relations and event planning. Participated in BMW Group Loyal Customers Program Event and Ramsay Sime Darby Health Talk Event, May 2018.
- Conducted research for social media platforms, and influencer’s proposals.
- Communicated with brands and suppliers.
- Maintained event management and client databases to ensure that information is current and up to date.
- Maintained strong vendor relations to effectively handle challenging events demands.
Internship
Elianto Make Up Sdn. Bhd.
Kuala Lumpur
01.2018 - 03.2018
- Created video, print advertisements, product marketing and promotion for new product launches and events.
- Developed social media content for Instagram and Facebook.
- Designed and implemented social media creatives (copywriting) for Facebook and Instagram.
- Contributed to development of online and offline campaign ideas, as well as creation of story board.
- Ensured serving good customer services by answering inquiries and complaints. Make concerted effort to contact potential influencers in order to promote newly launched products.
Education
Master of Science - International Business Management
University of Sunderland 🇬🇧
United Kingdom 10.2021 - 11.2022
Bachelor of Arts - Business And Marketing
University of Sunderland 🇬🇧
United Kingdom 02.2020 - 02.2021
IELTS - English Language
British Council
Malaysia 07.2019 - 07.2019
Diploma - Marketing And Advertising
IACT College
Malaysia 04.2015 - 01.2019
Skills
Communication and Interpersonal
undefinedAdditional Information
Social Media Influencer, University of Sunderland, Dec 2020 – Oct 2022
Representing the university for a series of social media engagements to promote the university's programmes, activities, and services internationally.
- Selected as a panelist for a podcast on "Studying a Postgraduate Degree at the University of Sunderland". Here’s the link: https://open.spotify.com/episode/2MblT8kUFXnAJ6JhReL7WP
- Created a TikTok video to share how I'm celebrating Eid while studying in the UK. Here’s the link: https://vt.tiktok.com/ZsdKsy9Hf/?k=1
- A blog post titled "As a Muslim student in the UK during Ramadan, I feel very welcome" was published.· Here’s the link: https://vt.tiktok.com/ZsdKsy9Hf/?k=1
- Successfully took over @studyuk_britishcouncil Instagram and University of Sunderland Instagram. Here’s the link: https://www.instagram.com/s/s/aGInaGxpZ2h0OjE3OTAzNDIwOTQ4NDY3NTIz?igshid=MDJmNzVkMjY= https://www.instagram.com/s/aGlnaGxpZ2h0OjE4MTQ4MjE2MTg5MTQxOTgw?igshid=lbjbon60rdea&story_media_id=2460399929547789740
- Selected and featured on the university's Instagram for the Hybrid Learning Experience video. Here’s the link: https://www.instagram.com/tv/CNAJ1nNlReO/?igshid=1o9x2wnjpoutv
Product Influencer, The Girls Republique Store & One Utama Beauty & Co [Malaysia], Nov 2020
- Reviewed and unboxed the Girls Republique products in bilingual (English and Arabic language) on Instagram. Here's the link: https://www.instagram.com/tv/CHfItbXDJwi/?igshid=zjc182tsq3az
- Reviewed Beauty & Co products and services on Instagram. Here's the link: https://www.instagram.com/p/CHC38MAlHDh/?igshid=mtb2gg87ymft
Timeline
Student and Digital Ambassador
University of Sunderland
06.2022 - Current
Master of Science - International Business Management
University of Sunderland 🇬🇧
10.2021 - 11.2022
Bachelor of Arts - Business And Marketing
University of Sunderland 🇬🇧
02.2020 - 02.2021
Boutique Assistant
Fashrevo Sdn Bhd
10.2019 - 02.2020
IELTS - English Language
British Council
07.2019 - 07.2019
Event Assistant
De Silva Inc.
05.2018 - 07.2018
Internship
Elianto Make Up Sdn. Bhd.
01.2018 - 03.2018
Diploma - Marketing And Advertising
IACT College
04.2015 - 01.2019
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