Norwati Abdul Rahim

Senior Software Engineer II(Quality Assurance)| Nielsen (Feb 2011 – Present)

· Acted as QA Lead for multiple international projects across Australia, South Korea, Denmark, Poland, New Zealand, Norway, and Italy.

· Reviewed business and functional requirements and prepared test strategies, test plans, and effort estimations.

· Presented QA strategies and estimations to Business Analysts, Solution Architects, Product Owners, Project Managers, and development teams.

· Represented QA during Agile Daily Stand-up meetings and communicated testing progress, blockers, and release readiness.

· Led end-to-end QA activities including planning, execution, regression testing, defect management, and release support.

.Authored and maintained comprehensive test plans, QA strategies, and release documentation on Confluence, centralizing resources to foster seamless cross-functional alignment

.Executed rigorous manual functional and exploratory testing on new features to identify edge-case defects, ensuring high-quality user experiences prior to automation script development

· Customized and executed data validation tests through Jenkins CI/CD pipelines.

· Leveraged Google Gemini to create and customize Python scripts for automating manual calculations.

· Leveraged Google Gemini to create Python scripts to invoke API endpoints, download output files, and validate results.

· Used Google Gemini to generate test case drafts, then reviewed and refined them to ensure accuracy and coverage.

· Customized and executed Apache JMeter load tests and analyzed performance results.

· Collaborated with cross-functional teams to deliver high-quality software releases.

• Managed the end-to-end defect lifecycle using Jira, ensuring systematic bug tracking, prioritization, and resolution in close collaboration with developers to maintain high-quality release standards
• Mentored junior software engineers, providing guidance on the in house process and system.
• Established and documented standardized QA processes, guidelines, and testing methodologies, creating a centralized knowledge base that improved team alignment and streamlined onboarding for new engineers

• Generate test cases or test plan for new module or new system.
• Update test plan for existing system.
• Bugs report at bugstrackers.net.
• Liase with Developers regarding on the bug especially in finding the solutions for the error.
• Demonstrate the bugs to the team.
• Setup all the system before testing.
• Industry: Telecommunication, Specialization: IT/Computer - Software, Website: [NXGen](https://www.nxgen.com)

• Maintain & standardize test software at production.
• Work and liaise with customer on new software evaluation and release.
• Create simple shell scripting for operator used since the OS for a tester is a LINUX.
• Updating and maintaining of Software matrix.
• Back up for test area software on the Engineering P.C and MWC (Modular Work Cell).
• To support and maintain the software upgrading as per customers requirements.
• Debug breakdown tester and setup a new testing machines.
• Testing of new Test codes to support new products.(NPI) Executes tasks related to the production of the Test Plan, test cases, test scripts, and test data.
• Analyzes the results of the testing process and recommends solutions.
• Ability to apply intermediate level of subject matter knowledge to solve a variety of common issues that related with the testers and software.
• Went to LINUX training basic and Intermediate because OS platform for tester is LINUX.

• Oversee network and server (if appropriate)
• Ensuring data is backed up on a regular basis
• Overseeing computer security and anti-virus updates etc.
• Carrying out computer 'housekeeping' tasks
• Providing IT support to computer users within the office

• Prepare analysis report for MAXIS Miss Call Notification System(MCN) and DTAC(One of Thailand Telco company) Miss Call Notification System.
• Generate User Acceptance Test(UAT) for Online Customer Care(OCC) which is one of MAXIS System.
• Generate test cases for MSSP report, one of MAXIS system.
• Doing MCN test call for local and roaming everyday.
• Have CCSA one of MAXIS system training.
• Industry: Telecommunication, Specialization: IT/Computer - Software, Website: [Unified Communication](https://www.unifiedcommunication.com)

• Develop company official website.
• Develop Payment system for student fees.
• Industry: Consulting (IT, Science, Engineering & Technical), Specialization: IT/Computer - Software, Website: [KISDC](https://www.kisdc.com)
• Good team player and Multitasking capabilities.
• Proven initiative and ability to work with minimal supervision.
• Excellent organizational and motivational skills.