Summary
Overview
Work History
Education
Skills
Timeline
Generic
Norwahida Ayu Bt Mohd  Samsudin

Norwahida Ayu Bt Mohd Samsudin

Johor

Summary

Retail professional with focus on assisting customers, maintaining store presentation, and handling transactions. Adept at product knowledge, addressing customer queries, and supporting promotional activities to drive sales. Strong team player with commitment to delivering exceptional service in fast-paced retail environment.

Overview

18
18
years of professional experience

Work History

Retail Sales Associate

Sport Direct KSL Mall
Johor, Johor
03.2022 - 03.2025
  • Assisted customers in finding products, providing detailed information that enhanced shopping experience and supported sales growth.
  • Communicated new products and promotions to customers, driving engagement and encouraging purchases.
  • Managed stock levels on shop floor, updating displays to maximise visual appeal and attract customer attention.

Operator

BI Tecnologies Sdn Bhd
Kuantan, Pahang
02.2018 - 04.2021
  • Carefully controlled machine settings, including speed and production output.
  • Trained new operators, imparting essential skills and knowledge for successful operation.
  • Maintained cleanliness and organisation in work area, following strict health and safety guidelines.

Cashier, Waiters, Barista

Kenny Rodgers Roaster Genting Walk
Genting Highlands, Pahang
04.2013 - 03.2017
  • Accurately measured and weighed ingredients for recipes to ensure quality and consistency.
  • Maintained clean and organised working environment to enhance efficiency and reduce waste.
  • Adhered to safety protocols when operating equipment and using sharp tools to ensure personal and team safety.

Cyber Cafe Assistant

Startag Computer Temerloh
Pahang, Malaysia
04.2007 - 04.2012
  • Monitored internet usage to prevent access to prohibited sites and ensure compliance with the cyber cafe's policies.
  • Provided technical support to customers experiencing difficulties with computer hardware and software.
  • Documented customer orders, calculated bills and processed payments.

Education

STPM - Sastera

Sekolah Menengah Kebangsaan Temerloh
Temerloh Pahang
01-2006

SPM -

Sekolah Menengah Kebangsaan Temerloh
Temerloh Pahang
01-2006

Skills

  • Customer service
  • Product knowledge
  • Sales techniques
  • Face-to-face selling
  • Visual merchandising
  • Stock management
  • Training new staff
  • Multitasking efficiency
  • Cleanliness standards
  • Team collaboration

Timeline

Retail Sales Associate

Sport Direct KSL Mall
03.2022 - 03.2025

Operator

BI Tecnologies Sdn Bhd
02.2018 - 04.2021

Cashier, Waiters, Barista

Kenny Rodgers Roaster Genting Walk
04.2013 - 03.2017

Cyber Cafe Assistant

Startag Computer Temerloh
04.2007 - 04.2012

STPM - Sastera

Sekolah Menengah Kebangsaan Temerloh

SPM -

Sekolah Menengah Kebangsaan Temerloh
Norwahida Ayu Bt Mohd Samsudin