NORSYILA BINTI MOHD MUSTAPHA
MANAGEMENT
No.22, Jalan Sutera Kuning 7, 81200 Taman Sutera Perling, Johor Bahru, Johor,01
Summary
Dynamic operations leader with experience at KFC PENINSULAR (M) SDN BHD, skilled in employee supervision and problem-solving. Enhanced customer satisfaction through effective issue resolution and staff training. Proven ability to multitask and maintain professionalism under pressure, driving operational efficiency and fostering team development.
Overview
4
4
years of professional experience
Work History
Assistant Manager of Operations (3Years)
KFC PENINSULAR (M) SDN BHD
05.2011 - 04.2014
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Coordinated with other departments to improve overall company efficiency and effectiveness.
- Coordinated with General Manager in different operational issues and promotional activities.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
Customer Service Representatives (1Year)
TELECOM MALAYSIA BHD & VADS BHD
03.2010 - 04.2011
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Information Technology
Kuala Lumpur Metropolitan University College
Kuala Lumpur, Malaysia 04.2001 -
Diploma - Electronic Engineering
Universiti Teknologi Malaysia, UTMKL CityCampus
Kuala Lumpur, Malaysia 04.2001 -
SPM - Sains Tulen
Sekolah Menengah Kebangsaan Ungku Husin
Kampung Hubong, Endau 04.2001 -
Skills
Training Individuals
Employee supervision
Staff training and development
Problem-solving
Staff scheduling
Multitasking Abilities
Self motivation
Professionalism
Customer engagement
Additional Information
I have special ability to handle people in hysteria. Since I work here, there were three cases successful under my concern.
Timeline
Assistant Manager of Operations (3Years)
KFC PENINSULAR (M) SDN BHD
05.2011 - 04.2014
Customer Service Representatives (1Year)
TELECOM MALAYSIA BHD & VADS BHD
03.2010 - 04.2011
Bachelor of Science - Information Technology
Kuala Lumpur Metropolitan University College
04.2001 -
Diploma - Electronic Engineering
Universiti Teknologi Malaysia, UTMKL CityCampus
04.2001 -
SPM - Sains Tulen
Sekolah Menengah Kebangsaan Ungku Husin
04.2001 -
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