Nor Syamida Binti Samsudin
ADMIN
Ampang, Selangor
Summary
Adept at document management and fostering teamwork, I enhanced organizational efficiency at CONCRETE ENGINEERING PRODUCTS BERHAD by streamlining communication and improving data practices. My proficiency in Microsoft Office and ability to multitask effectively supported significant advancements in human resources support and customer relationship management.
Overview
18
18
years of professional experience
Work History
Human Resources Administrator
CONCRETE ENGINEERING PRODUCTS BERHAD
01.2020 - Current
- Managed employee leaves of absence, ensuring compliance with applicable laws and maintaining clear communication channels between employees and management.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Facilitated onboarding of new staff by preparing workstations and necessary access credentials.
- Assisted in organizing company events, contributing to team morale and cohesion.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Improved data management practices, safeguarding confidential information more effectively.
- Facilitated communication between departments, improving overall organizational efficiency.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
Administration Clerk
APANDI ALI & CO
09.2019 - 12.2019
- Handled incoming phone calls and answered questions from callers.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Answered over calls each day on multi-line telephone systems, supporting communication needs of staff members.
- Documented all contract paperwork, expenses, and resource utilization for accurate and compliant recordkeeping.
Dental Assistant
KLINIK PERGIGIAN INDRAMAWAR
09.2015 - 09.2019
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
ADMIN
EGAN EQUIPMENT PARTS SDN BHD
05.2012 - 09.2015
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Streamlined invoice processing, reducing average payment turnaround time.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Led transition to paperless office, reducing operational costs and environmental impact.
- Collected, arranged, and input information into database system.
Clerk
SHUKOR BALJIT& PARTNERS
11.2010 - 04.2012
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
General Office Clerk
ASTF CORPORATION SDN BHD
01.2010 - 10.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
Clinical Assistant
KLINIK KITA AMPANG
02.2007 - 12.2009
- Assisted patients with basic care needs.
- Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
- Assisted in minor surgical procedures under direct supervision of healthcare providers, ensuring patient safety and comfort.
- Maintained up-to-date patient records with medical histories and test results.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Part Time Teacher Trainer Computer
PUSAT KOMPUTER BANDAR BARU AMPANG
04.2007 - 07.2008
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Education
WEB DEVELOPER CERTIFICATE
Institut Generasi
LEBUH AMPANG , KL 04.2001 -
SPM
SEKOLAH MENEGAH AGAMA MA'AHAD AL KHIRIL LIL BANAT
Taiping, Perak, Malaysia 04.2001 -
Skills
Document Management
Microsoft Office
Multitasking
Teamwork and Collaboration
Customer Relationship Management
Human Resources Support
Timeline
Human Resources Administrator
CONCRETE ENGINEERING PRODUCTS BERHAD
01.2020 - Current
Administration Clerk
APANDI ALI & CO
09.2019 - 12.2019
Dental Assistant
KLINIK PERGIGIAN INDRAMAWAR
09.2015 - 09.2019
ADMIN
EGAN EQUIPMENT PARTS SDN BHD
05.2012 - 09.2015
Clerk
SHUKOR BALJIT& PARTNERS
11.2010 - 04.2012
General Office Clerk
ASTF CORPORATION SDN BHD
01.2010 - 10.2010
Part Time Teacher Trainer Computer
PUSAT KOMPUTER BANDAR BARU AMPANG
04.2007 - 07.2008
Clinical Assistant
KLINIK KITA AMPANG
02.2007 - 12.2009
WEB DEVELOPER CERTIFICATE
Institut Generasi
04.2001 -
SPM
SEKOLAH MENEGAH AGAMA MA'AHAD AL KHIRIL LIL BANAT
04.2001 -