NOR SYAKIRIN
Associate, Business Development
Summary
A fast learner person with 3 years' experience in E-commerce industry which I had successfully handle campaigns and clients. I knew that reaching the KPI was an important factor in achieving career growth, and I also added value to the organization by continuously looking for bright ideas for various task given and helped maintaining good performance.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Content Creator
Freelance
02.2022 - Current
- Collaborate with brands to co-create content or cross-promote.
- Create a content aligned with the brand's goals and target audience in TikTok/Instagram platform.
- Develop video content, which includes scripting, filming, editing, and post-production. Familiarity with video editing software such as capcut, inshot and picsart.
- Plan and schedule content across various platforms to maintain consistent and strategic posting.
- Ensure that content is published correctly and on time across all designated platforms according to client needs.
- Monitor the performance of content using analytics tools (e.g., Google Analytics, social media insights). Track metrics such as views, likes, shares, comments, and conversion rates.
Associate, Business Development (BD Support)
Shopee Malaysia
01.2024 - Current
- Onboard Shopeefood merchant to our platform.
- Keep track on store submissions time by time.
- Analyze data and post campaigns under shopeefood
- Launch new campaign in shopeefood
- Do weekly report/deck
- Work closely with relationship management (RM) team for regarding onboarding merchants in shopeefood
Associate, Business Development (Campaign Ops)
Shopee Malaysia
2 2022 - 01.2024
- In charge campaign in Shopee food platform for example like Shopee food co-fund, 11.11 campaign, Shopee food payday campaign, Buy1Free1 Campaign, etc
- Work closely with marketing team and relationship management (RM) team for every new campaign in Shopee food platform and resolve any issue that occur
- Brief and present in weekly meeting with RM and campaign team for every new campaign in Shopee Food
- Also highlight target and strategic to the team to boost performance for the campaign
- Do the report data for every campaign
- (Data suite, excel, google sheet)
- Extract data from Shopee food data suite and do comparison performance.
Content Moderator
Tiktok
3 2021 - 1 2022
- Moderating TikTok video for US country
- Ensure legal compliance and safety of content uploaded to the platform
- Responsible for the development, improvement, and maintenance of standards for the security of online communities
- Responsible for coordinating with supervising departments for timely management of content that violates our policies.
TECHNICAL SUPPORT
CONCENTRIX
09.2020 - 12.2020
- Manage incoming chat and email volume from US customer
- Work together with tier 2 and tier 3 from Philippines and US to ensure ticket closure
- Consistently review my personal ticket bucket in ZenDesk and follow up on aging tickets
- Assist any technical issue and provide troubleshooting for customer.
Education
BACHELOR OF HUMAN RESOURCE MANAGEMENT AND DEFENCE -
UNIVERSITI PERTAHANAN NASIONAL MALAYSIA
09.2017 - 05.2020
FOUNDATION IN MANAGEMENT AND STRATEGY DEFENCE - undefined
06.2016 - 05.2017
Skills
- Excellent communication and interpersonal skills
- Microsoft word / power point
- Excel and Google sheet
- Proven ability to collaborate effectively with teams and clients
- Strong project management and time management abilities
- Excellent communication and interpersonal skills
Languages
Malay
Proficient
C2
English
Advanced
C1
Timeline
Associate, Business Development (BD Support)
Shopee Malaysia
01.2024 - Current
Content Creator
Freelance
02.2022 - Current
TECHNICAL SUPPORT
CONCENTRIX
09.2020 - 12.2020
BACHELOR OF HUMAN RESOURCE MANAGEMENT AND DEFENCE -
UNIVERSITI PERTAHANAN NASIONAL MALAYSIA
09.2017 - 05.2020
FOUNDATION IN MANAGEMENT AND STRATEGY DEFENCE - undefined
06.2016 - 05.2017
Associate, Business Development (Campaign Ops)
Shopee Malaysia
2 2022 - 01.2024
Content Moderator
Tiktok
3 2021 - 1 2022
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