NORSYAHIRAH BINTI MAROZON

• Communicated effectively with team members to guarantee smooth operations during high-volume periods.
• Provided personalized recommendations for local attractions, promoting positive guest experiences outside of the establishment.

Handled guest complaints calmly and efficiently, rectifying issues to maintain customer loyalty.

• Processed payments securely while adhering to company policies regarding credit card transactions and cash handling procedures.
• Handled customer complaints to satisfy and retain guests.
• Greeted guests upon arrival by providing warm welcome.

• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Greeted customers entering store and responded promptly to customer needs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.