Norsyafikah Nasir

• Collecting payment overdue while providing the best customer experience at the same time
• Conducted thorough financial statement analysis to assess borrower creditworthiness and make well-informed lending decisions.
• Enhanced account quality through diligent monitoring, early identification of potential risks, and prompt corrective actions.
• Analyzed customer financial data such as D&B Report, CBS Report to determine level of risk involved for extending credit.
• Providing real time, immediate solution in times of declined transaction.
• Creative in providing solutions to customer's predicament
• Leading new program called Centurion Master File in which we compile over 500 accounts of high profile customer in one folder for ease of high level review.
• Reviewing high value accounts including top 50 richest peaple in SG
• Handle escalation calls

Accomplishment

• Awarded a few monthly Top VOCM & Top Performer & throughout years in Credit Team.
• Promoted twice in a span of 8 years, from Credit Analyst to Senior Credit Analyst (2018) to Lead Credit Analyst (2020).
• Part of Credit Engagement Team (CET) for 2020 & 2021.
• Currently part of Health Squad 2024
• Conducted thorough financial statement analysis to assess borrower creditworthiness and make well-informed lending decisions.

• Negotiating with high level management of blue-chip
  companies to attend Kexxel's corporate event.
• Educated associates on market trends and stayed up-to-date on forecasts.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Co-organize corporate event to ensure speaker & attendees had excellent & smooth event.