Norsimah Moammar
Seri Kembangan,Selangor
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Customer Service Assistant
Puan Salawati
Seri Kembangan, Selangor
04.2022 - 10.2023
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered customer questions about product availability and shipment times.
- Managed Number+ incoming calls each day with utmost professionalism and knowledgeable service.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
Member Card Team Member
Puan Farah Bin Hasbul
Seri Kembangan, Selangor
12.2021 - 01.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Operated register to process payments and collect cash payment for order totals.
- Learned all required tasks quickly to maximize performance.
Retail Sales Assistant (Vivo Sdn.Bhd)
Lun Pet Fah
Seri Kembangan, Selangor
01.2019 - 08.2021
- Increased sales by offering advice on purchases and promoting additional products.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with loss prevention in monitoring shopper behavior.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Retail Sales Assistant (Part Time)
Nur Syuhada Binti Ahmad Ghazali
Seri Kembangan, Selangor
02.2016 - 10.2018
- Promote The New Item to Customer.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Diploma - Business Management
Kolej Teknologi Antarabangsa Cybernetics
Taman Maluri 04.2017 - 05.2019
Skills
Inbound and outbound calling
Documentation and reporting
Account management
Complaint resolution
Cash Handling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Assistant
Puan Salawati
04.2022 - 10.2023
Member Card Team Member
Puan Farah Bin Hasbul
12.2021 - 01.2023
Retail Sales Assistant (Vivo Sdn.Bhd)
Lun Pet Fah
01.2019 - 08.2021
Diploma - Business Management
Kolej Teknologi Antarabangsa Cybernetics
04.2017 - 05.2019
Retail Sales Assistant (Part Time)
Nur Syuhada Binti Ahmad Ghazali
02.2016 - 10.2018