Norsilawati Che Ali
Assistant Sale Manager
E305 D Kelana Putera Condominium Jalan SS 7/26, Ss 7, 47301 Petaling Jaya, Selangor,14
Summary
Motivated Assistant Sales Manager offering 11 years of experience in training & consultant industry. Bright, energetic and results-driven self-starter with positive and inspiring personality. Dedicated to making lasting impact on sale team.
Overview
12
12
years of professional experience
Work History
Assistant Sale Manager
Asia Iknowledge Sdn Bhd
01.2013 - Current
- Developed strong client relationships for repeat business and increased referrals.
- Achieved sales targets consistently by driving daily sales activities and managing sales pipeline effectively.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Assisted sales team with completing customer transactions and managing issues.
- Boosted sales performance by implementing effective sales strategies and coaching team members.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in brand.
- Managed and developed sales team.
- Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within team''s performance metrics.
- Conducted regular team meetings to review progress, address challenges, and motivate staff towards achieving goals.
- Established performance benchmarks, setting clear expectations for team members, and regularly reviewing progress against set goals, driving continuous improvement within sales department.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Education
Physical Science
Kolej Matrikulasi Pahang
Gambang, Pahang, Malaysia 04.2001 -
Bachelor of Arts - Bachelor of Health Administration
Universiti Teknologi Mara
Puncak Alam Selangor Skills
Team building and development
Sales strategy development
Action planning
Sales team supervision
Cross-selling strategies
Sales Coaching
Project Coordination
Teamwork and Collaboration
Time management abilities
Sales strategy
Problem-Solving
Lead Generation
Adaptability and Flexibility
Sales process
Continuous Improvement
Decision-Making
Leadership
Accomplishments
Achieved Top Sale Department award for year 2019, 2021
Timeline
Assistant Sale Manager
Asia Iknowledge Sdn Bhd
01.2013 - Current
Physical Science
Kolej Matrikulasi Pahang
04.2001 -
Bachelor of Arts - Bachelor of Health Administration
Universiti Teknologi Mara
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