Norshaidatul Azwa Binti Ismail
SENIOR SALES EXECUTIVE
Johor Bahru
Summary
Professional banking specialist with comprehensive understanding of financial products and customer service excellence. Proven ability to assess client needs and offer personalized financial solutions. Valued team collaborator who adapts to changing priorities and consistently achieves results. Skilled in financial advising and client relationship management.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
9
9
Certifications
Work History
Personal Banker Generalist
RHB Bank Berhad
01.2024 - Current
- To promote and professionally sell a wide range of Loan/Wealth/Bancassurance products to the Banks existing and potential customers.
- To provide professional advice on and appropriate financial products based on customer needs.
Personal Financial Consultant - PFC
CIMB Bank Berhad
01.2018 - 01.2023
- To promote and professionally sell a wide range of Loan/Wealth/Bancassurance products to the Banks existing and potential customers.
- To provide professional advice on and appropriate financial products based on customer needs.
Recarding Officer
CIMB Bank Berhad
01.2016 - 01.2017
- Resolve customer complaints raised on requests, inquiries and complaints.
- Responsible for over counter transaction, replacement card, and non cash transactions.
- To provide professional advice on appropriate financial products.
Education
Bachelor of Information System (Hons) -
Universiti Tenaga Nasional (UNITEN)
01.2012 - 01.2015
Foundation - Information Technology
Universiti Tenaga Nasional (UNITEN)
01.2011 - 01.2012
SPM - undefined
Sekolah Menengah Kebangsaan Bukit Pasir
Muar, Johor 01.2010 - 01.2010
Skills
Customer service
Branch operations
Banking
Cross-selling and upselling
Certification
BANCA SALES CONVENTION (LONDON 2022)
References
- Ang Li, Sin, Branch Manager, 012-6565909, RHB Bank
- Abdul Razak Bin, Abd Rahman, Branch Manager, 019-3761540, CIMB Bank
- Sharifah Binti, Zainal, Assistant Branch Manager, 012-7373785, CIMB Bank
Timeline
Personal Banker Generalist
RHB Bank Berhad
01.2024 - Current
Personal Financial Consultant - PFC
CIMB Bank Berhad
01.2018 - 01.2023
Recarding Officer
CIMB Bank Berhad
01.2016 - 01.2017
Bachelor of Information System (Hons) -
Universiti Tenaga Nasional (UNITEN)
01.2012 - 01.2015
Foundation - Information Technology
Universiti Tenaga Nasional (UNITEN)
01.2011 - 01.2012
SPM - undefined
Sekolah Menengah Kebangsaan Bukit Pasir
01.2010 - 01.2010
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