Norshahira Binti Mohd Salleh
Sungai Buloh
Summary
Tour operations professional organizing end-to-end trip delivery for group and individual travel across itineraries, bookings, transport, and on-the-ground problem solving. Handles budget control, supplier follow-up, and staff monitoring to keep service levels steady throughout each tour. Fits Tour Operation Manager work by combining customer service, logistics, and coordination with senior stakeholders.
Overview
3
3
Languages
11
11
years of professional experience
Work History
Assistant Manager - Umrah Operations
Nuh Travel & Tours Sdn Bhd
06.2026 - Current
- Coordinate travel arrangements across flights, lodging, and transfers for smooth Umrah group operations.
- Review booking details and client documents to reduce errors before travel departures.
- Support customer service teams with timely responses to travel questions and itinerary changes.
- Prepare travel schedules and daily operation notes for internal coordination and client communication.
Assistant Manager - Product Development
Nuh Travel & Tours Sdn Bhd
03.2026 - 05.2026
- Developed tour packages that matched customer needs, market demand, and operational capacity.
- Coordinated travel logistics across suppliers, transport providers, and service partners for smooth trip execution.
- Reviewed package costs and supported budget control during product planning and vendor negotiations.
- Handled customer inquiries and resolved booking issues with clear, timely communication.
Senior Tour Operation Executive
Nuh Travel & Tours Sdn Bhd
01.2026 - 02.2026
- Coordinated tour itineraries for domestic and international packages, balancing schedules, transport, and accommodation details.
- Managed travel logistics across booking changes, supplier updates, and customer requests with steady attention to detail.
- Prepared travel documents, booking confirmations, and trip schedules for timely client distribution.
- Reviewed vendor arrangements and service details to support smooth tour delivery and accurate pricing.
Tour Manager
Wow Vacation Sdn Bhd
01.2023 - 02.2025
- Planned detailed itineraries for domestic and regional tours, aligning timing, transport, and activity schedules.
- Coordinated travel logistics with transport providers, hotels, and local partners to keep trips organized.
- Supported travelers throughout each trip by answering questions, sharing schedules, and handling daily updates.
- Monitored tour budgets and managed spending against approved plans.
Customer Service & Operation Leader
ValePine Sdn Bhd
08.2021 - 09.2022
- Managed customer service workflows for travel inquiries, booking changes, and follow-up communication.
- Resolved customer complaints promptly by clarifying travel details and offering practical service solutions.
- Prepared operational reports to track service activity, customer issues, and daily task completion.
- Monitored daily service activity to keep work organized and handoffs clear across shifts.
Head of Tour Department
Shahmie Travel & Tours Sdn Bhd
08.2020 - 03.2021
- Coordinated tour itineraries with transport, lodging, and activity providers to support smooth trip execution.
- Handled customer service issues and complaint follow-up with clear communication and timely resolution.
- Prepared travel schedules, booking details, and internal reports for department review.
- Supported vendor communication to confirm service availability, pricing, and itinerary requirements.
Senior Executive Cum Assistant Manager
Shahmie Travel & Tours Sdn Bhd
01.2018 - 03.2020
- Coordinated travel itineraries for groups, balancing schedules, transport arrangements, and customer requirements.
- Managed vendor communication to confirm bookings, service details, and timing for upcoming tours.
- Prepared internal reports on bookings, customer issues, and operational follow-up for management review.
- Supported daily office operations and coordinated priorities between management, staff, and external partners.
Tour Sales Executive
Shahmie Travel & Tours Sdn Bhd
02.2016 - 01.2018
- Communicated package details clearly to customers, supporting informed decisions and confident bookings.
- Explained tour packages clearly to customers and matched options to their budget and travel needs.
- Resolved customer complaints professionally and followed up on service issues through to closure.
- Supported marketing campaigns by sharing tour information and promotional offers with prospective customers.
- Assisted with payment follow-up and basic sales administration throughout the booking process.
Junior Event Executive
Misee Events Sdn Bhd
07.2015 - 01.2016
- Coordinated event schedules with vendors, venues, and internal teams to keep activities aligned.
- Prepared itinerary details and supporting documents for client programs and travel arrangements.
- Managed client inquiries and followed up on requests with clear, professional communication.
- Supported budgeting activities by tracking event expenses and flagging issues for review.
Education
Bachelor of Science - Tourism Management
Universiti Teknologi Mara
Puncak Alam04-2016
Diploma - Tourism Management
Universiti Teknologi Mara
Perak04-2013
High School - Biological Sciences
SMK Mahmud Raub
Pahang12-2009
Skills
Tour itinerary planning
Travel logistics coordination
Budget management
Vendor coordination
Marketing planning
Customer service management
Complaint resolution
Staff training
Report preparation
Stakeholder communication
Timeline
Assistant Manager - Umrah Operations
Nuh Travel & Tours Sdn Bhd
06.2026 - Current
Assistant Manager - Product Development
Nuh Travel & Tours Sdn Bhd
03.2026 - 05.2026
Senior Tour Operation Executive
Nuh Travel & Tours Sdn Bhd
01.2026 - 02.2026
Tour Manager
Wow Vacation Sdn Bhd
01.2023 - 02.2025
Customer Service & Operation Leader
ValePine Sdn Bhd
08.2021 - 09.2022
Head of Tour Department
Shahmie Travel & Tours Sdn Bhd
08.2020 - 03.2021
Senior Executive Cum Assistant Manager
Shahmie Travel & Tours Sdn Bhd
01.2018 - 03.2020
Tour Sales Executive
Shahmie Travel & Tours Sdn Bhd
02.2016 - 01.2018
Junior Event Executive
Misee Events Sdn Bhd
07.2015 - 01.2016
Bachelor of Science - Tourism Management
Universiti Teknologi Mara
Diploma - Tourism Management
Universiti Teknologi Mara
High School - Biological Sciences
SMK Mahmud Raub