Norshahida Kamaruzzaman
Johor Bahru,Johor
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Energetic people person with 4+ years of experience creating customer's favourite concoction and memorable experience.
Joining new company is the next step in my customer-oriented career as i seek to share in the values of energy, discovery and community where guest and staff become family.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Telemarketer
AIA Group
Kuala Lumpur , Malaysia
10.2013 - 11.2014
- Answered calls, took messages, and transferred calls to correct individuals.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Recorded contact information of customers and potential customers in internal database.
- Conducted database research to identify potential leads and determine contact information.
Sandwich Artist
SUBWAY®Restaurants
Kallang, Singapore
03.2013 - 09.2013
- Trained team members to prepare sandwiches and other items according to instructions.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
- Greeted guests, promoted specials, and took orders.
- Assisted customers in choosing menu items by providing food complementing information.
- Reason for leaving : Part Time Contract.
Barista
Starbuks Singapore Ptd Ltd
Scientec City, Singapore
01.2011 - 12.2012
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
Parking Enforcement Officer
Esmaco Ptd Ltd
Bukit Batok, Singapore
02.2008 - 11.2010
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Maintained accurate and detailed logs of all events during each shift.
- Wrote and issues citations or warnings to owners of vehicles.
Education
Sijil Pelajaran Malaysia (SPM) - Mathematics Education
SMK DATO SRI AMAR DIRAJA
Muar, Johor 01.1998 - 12.2002
Skills
Appointment Scheduling
Sales expertise
Product knowledge
Outbound and inbound calls
Effective prospecting
Product and service knowledge
Timeline
Telemarketer
AIA Group
10.2013 - 11.2014
Sandwich Artist
SUBWAY®Restaurants
03.2013 - 09.2013
Barista
Starbuks Singapore Ptd Ltd
01.2011 - 12.2012
Parking Enforcement Officer
Esmaco Ptd Ltd
02.2008 - 11.2010
Sijil Pelajaran Malaysia (SPM) - Mathematics Education
SMK DATO SRI AMAR DIRAJA
01.1998 - 12.2002