Norshahida Kamaruzzaman
Johor Bahru,Johor
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Energetic people person with 4+ years of experience creating customer's favourite concoction and memorable experience.
Joining new company is the next step in my customer-oriented career as i seek to share in the values of energy, discovery and community where guest and staff become family.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Telemarketer
AIA Group
Kuala Lumpur , Malaysia
10.2013 - 11.2014
- Answered calls, took messages, and transferred calls to correct individuals.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Recorded contact information of customers and potential customers in internal database.
- Conducted database research to identify potential leads and determine contact information.
Sandwich Artist
SUBWAY®Restaurants
Kallang, Singapore
03.2013 - 09.2013
- Trained team members to prepare sandwiches and other items according to instructions.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
- Greeted guests, promoted specials, and took orders.
- Assisted customers in choosing menu items by providing food complementing information.
- Reason for leaving : Part Time Contract.
Barista
Starbuks Singapore Ptd Ltd
Scientec City, Singapore
01.2011 - 12.2012
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
Parking Enforcement Officer
Esmaco Ptd Ltd
Bukit Batok, Singapore
02.2008 - 11.2010
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Maintained accurate and detailed logs of all events during each shift.
- Wrote and issues citations or warnings to owners of vehicles.
Education
Sijil Pelajaran Malaysia (SPM) - Mathematics Education
SMK DATO SRI AMAR DIRAJA
Muar, Johor 01.1998 - 12.2002
Skills
Appointment Scheduling
Timeline
Telemarketer
AIA Group
10.2013 - 11.2014
Sandwich Artist
SUBWAY®Restaurants
03.2013 - 09.2013
Barista
Starbuks Singapore Ptd Ltd
01.2011 - 12.2012
Parking Enforcement Officer
Esmaco Ptd Ltd
02.2008 - 11.2010
Sijil Pelajaran Malaysia (SPM) - Mathematics Education
SMK DATO SRI AMAR DIRAJA
01.1998 - 12.2002
Similar Profiles
Sing Hei YeungSing Hei Yeung
Techhub Engineer at AIA GroupTechhub Engineer at AIA Group
Mandy Lok Man TSAIMandy Lok Man TSAI
Senior Associate at AIA GroupSenior Associate at AIA Group
WINNIE ELBLWINNIE ELBL
Group Ops Risk - Strategic & Emerging Risks at AIA GroupGroup Ops Risk - Strategic & Emerging Risks at AIA Group