Norshafrina Anuwar
Executive
Summary
To become a successful person I'm a competent Executive Administrative Assistant and provide personalized secretarial and administrative support in a well-organizedand timely manner. and I will work on a one-to-one basis ona variety of tasks related to working life and communication. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Faculty Admin
International University Malaya-Wales
05.2018 - Current
- To provide Secretarial Support for monthly faculty meeting .
- Report to Director and Program Manager.
- To assist the Director to support the academic staff of the Centre in their teaching duties and administrative staff in their administrative duties to ensure quality of work, fast turnaround time .
- To support the Director for the overall management of the courses offered in the Centre/Faculty .
- To receive and review students’ feedback on the services provided by the Centre and to take corrective actions where necessary .
- To prepare documents and submit the required information to comply with the requirements of the appropriate authorities (e.g. MQA, MOHE, University of Wales) .
- To support Registry and Examination Unit in the overall implementation of Academic Timeline .
- To support Registry in enforcing deadlines on submission of examination papers, carry marks and examination marks to Examination Unit.
- To arrange regular meetings and dialogue sessions for the Director with staff and students to ensure effective communication of policies relevant information .
- Processing of withdrawal, deferment, add and drop.
- Troubleshoot Pluto related issues lodged in by students.
- To provide administrative service to Faculty members .
- To support Registry in enforcing all academic and administrative deadlines in the Centre.
Receptionist Administrator
President College
07.2016 - 04.2018
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Handling International Student's cases and Managing and processing International Students' passand VISA.
- Liaise with Ministry of Higher Education & Immigration Department.
- Order office supplies and equipment.
- Create and maintain active files.
- Organize and provide documents, reports andinformation to department and external clients.
Telemarketing Agent
Prudential
02.2015 - 02.2016
- Completed daily cold calling and outreach to build sales pipeline.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Requires telemarketers to make specific disclosures of material information.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Sets payment restrictions for the sale of certain goods and services.
- Working knowledge of relevant computer programs ( CRM software) and telephone systems .
- Cold call people using a given phone directory to sell products or solicit donations .
- Keep records of calls and sales and record useful information .
Customer Service
Aeon Fantasy
01.2012 - 01.2013
- Perform cashier, information on other products and services. service Game machine.
- Provided primary customer support to internal and external customers.
- Resolve product or service problems by clarifying customer complaints determine.
- Recommend potential products or services to management by gathering customer information.
- communicate and serve customer well and politely .
- Work with integrity and sincerity in all situations.
Education
High School Diploma -
Kuala Lumpur Metropolitan University Malaya
Kuala Lumpur 05.2009 - 04.2015
Skills
Administrative duties
Timeline
Faculty Admin
International University Malaya-Wales
05.2018 - Current
Receptionist Administrator
President College
07.2016 - 04.2018
Telemarketing Agent
Prudential
02.2015 - 02.2016
Customer Service
Aeon Fantasy
01.2012 - 01.2013
High School Diploma -
Kuala Lumpur Metropolitan University Malaya
05.2009 - 04.2015