Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager
Norshafrina Anuwar

Norshafrina Anuwar

Executive

Summary

To become a successful person I'm a competent Executive Administrative Assistant and provide personalized secretarial and administrative support in a well-organizedand timely manner. and I will work on a one-to-one basis ona variety of tasks related to working life and communication. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience
6
6
years of post-secondary education

Work History

Faculty Admin

International University Malaya-Wales
05.2018 - Current
  • To provide Secretarial Support for monthly faculty meeting .
  • Report to Director and Program Manager.
  • To assist the Director to support the academic staff of the Centre in their teaching duties and administrative staff in their administrative duties to ensure quality of work, fast turnaround time .
  • To support the Director for the overall management of the courses offered in the Centre/Faculty .
  • To receive and review students’ feedback on the services provided by the Centre and to take corrective actions where necessary .
  • To prepare documents and submit the required information to comply with the requirements of the appropriate authorities (e.g. MQA, MOHE, University of Wales) .
  • To support Registry and Examination Unit in the overall implementation of Academic Timeline .
  • To support Registry in enforcing deadlines on submission of examination papers, carry marks and examination marks to Examination Unit.
  • To arrange regular meetings and dialogue sessions for the Director with staff and students to ensure effective communication of policies relevant information .
  • Processing of withdrawal, deferment, add and drop.
  • Troubleshoot Pluto related issues lodged in by students.
  • To provide administrative service to Faculty members .
  • To support Registry in enforcing all academic and administrative deadlines in the Centre.


Receptionist Administrator

President College
07.2016 - 04.2018
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Promoted maintenance of professional and courteous customer interactions across reception personnel.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Handling International Student's cases and Managing and processing International Students' passand VISA.
  • Liaise with Ministry of Higher Education & Immigration Department.
  • Order office supplies and equipment.
  • Create and maintain active files.
  • Organize and provide documents, reports andinformation to department and external clients.

Telemarketing Agent

Prudential
02.2015 - 02.2016
  • Completed daily cold calling and outreach to build sales pipeline.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Requires telemarketers to make specific disclosures of material information.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Sets payment restrictions for the sale of certain goods and services.
  • Working knowledge of relevant computer programs ( CRM software) and telephone systems .
  • Cold call people using a given phone directory to sell products or solicit donations .
  • Keep records of calls and sales and record useful information .


Customer Service

Aeon Fantasy
01.2012 - 01.2013
  • Perform cashier, information on other products and services. service Game machine.
  • Provided primary customer support to internal and external customers.
  • Resolve product or service problems by clarifying customer complaints determine.
  • Recommend potential products or services to management by gathering customer information.
  • communicate and serve customer well and politely .
  • Work with integrity and sincerity in all situations.

Education

High School Diploma -

Kuala Lumpur Metropolitan University Malaya
Kuala Lumpur
05.2009 - 04.2015

Skills

    Administrative duties

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Timeline

Faculty Admin

International University Malaya-Wales
05.2018 - Current

Receptionist Administrator

President College
07.2016 - 04.2018

Telemarketing Agent

Prudential
02.2015 - 02.2016

Customer Service

Aeon Fantasy
01.2012 - 01.2013

High School Diploma -

Kuala Lumpur Metropolitan University Malaya
05.2009 - 04.2015
Norshafrina AnuwarExecutive