Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
References
Timeline
Generic

NORSHA RAIMIN

SELANGOR

Summary

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations. Organized Assistant Store Manager with a background in managing staff, driving sales, and providing exceptional customer service. Skilled in inventory control and visual merchandising with strong ability to multitask and function effectively in high-pressure environments. Demonstrated impact in enhancing store operations efficiency, improving team productivity, and increasing customer satisfaction. Known for strategic planning skills and commitment to achieving company goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

12
12
years of professional experience

Work History

Assistant Branch Manager

MR DIY SDN BHD
PENANG
10.2021 - 05.2025
  • Assisted with training new employees in retail procedures.
  • Ensured compliance with all retail policies, procedures, and regulations.
  • Demonstrated product features and advantages to consumers at retail locations.
  • Performed daily cash reconciliation activities for retail sales transactions.
  • Recruited, trained and managed a team of retail staff members.
  • Established processes for tracking damaged goods returns from retail outlets.
  • Researched trends in retail design, layout, color schemes, lighting techniques.
  • Entered data into the computer system accurately and efficiently.
  • Maintained confidentiality of customer information at all times.
  • Reconciled discrepancies between bank statements and internal records.
  • Generated reports to track daily transactions and prepare summaries for management review.
  • Prepared documents for auditing purposes as needed.
  • Provided customer service support for inquiries regarding transactions, fees.
  • Maintained accurate records of all transactions processed.
  • Received requests and documents related to processing financial transactions.
  • Identified areas for improvement within existing processes and implemented solutions accordingly.
  • Created detailed reports of daily activities for management review.

Front Office Receptionist

D'GARDEN HOTEL
PENANG
09.2019 - 10.2021
  • Processed payments for services rendered accurately and efficiently.
  • Responsible for opening and closing the office on time each day.
  • Checked visitor identification before allowing access to restricted areas.
  • Entered new client data into database systems accurately.
  • Organized office supplies and maintained inventory levels.
  • Verified accuracy of billing statements prior to sending them out to customers.
  • Updated employee contact list regularly.
  • Maintained up-to-date knowledge of company policies and procedures.
  • Assisted with other projects assigned by management team.
  • Managed incoming and outgoing mail, including sorting, distributing, and maintaining records of correspondence.

Front Office Supervisor

HOTEL DNORTH STAR
SABAH
09.2013 - 07.2016
  • Analyzed data to identify areas for improvement in operational efficiency.
  • Created promotional materials such as flyers or brochures to attract more business opportunities for the hotel's front desk operations.
  • Evaluated employee performance reviews on an ongoing basis and provided feedback accordingly so that staff members could continue improving their skillset over time .
  • Maintained accurate records of all transactions.
  • Supervised front office staff, including hiring and training new employees.
  • Resolved customer complaints in a timely manner.
  • Resolved conflicts between guests and and or employees in a timely fashion without compromising overall customer satisfaction ratings .
  • Collaborated with marketing teams on campaigns that would increase foot traffic in the lobby area as well as throughout the entire hotel property itself.

FLOOR MANAGER

MATTA FAIR SABAH
SABAH
06.2013 - 07.2013
  • Provided exceptional customer service by addressing inquiries promptly and professionally.
  • Organized promotional events such as product launches or special discounts in order to increase sales revenue.
  • Maintained a safe, clean and organized floor environment.
  • Assigned tasks to team members in accordance with their skillset.
  • Provided training and guidance to new employees regarding store policies and procedures.

Education

Bachelor of Arts - Business Administration

OPEN UNIVERSITY
KOTA KINABALU, SABAH
06-2022

DIPLOMA IN TOURISM MANAGEMENT

COSMOPOINT COLLEGE
KOTA KINABALU, SABAH
06-2016

Skills

  • Employee training
  • Regulatory compliance
  • Cash reconciliation
  • Data entry
  • Financial reporting
  • Customer service
  • Audit preparation
  • Compliance management

Languages

English
First Language
English
Upper Intermediate (B2)
B2
Malay
Advanced (C1)
C1

Affiliations

- MAJLIS PELANCARAN YAYASAN HIJAU MALAYSIA DAN PROGRAM YAHIJAU SABAH
- FASILITASI INDUSTRI PERKHIDMATAN 2014 DAN SEMINAR KESEDARAN GST
- PROGRAM EKSESAIS PENGAMBILAN KHAS JAWATANKONSTABLE
- WACANA ILMU KEBUDAYAAN “HALA TUJU KEBUDAYAAN KEBANGSAAN DALAM PEMBANGUNAN NEGARA ABAD INI”
- SEMINAR ICT PROGRAM Y S.M.A.R.T
- SAMBUTAN HARI BELIA NEGERI SABAH
- BENGKEL KESELAMATAN JALAN RAYA SEMPENA PROGRAM HARI MEMPERINGATI MANGSA KEMALANGAN JALAN RAYA SEDUNIA PERINGKAT NEGERI SABAH TAHUN 2014

- PARTICIPATING AS ORGANIZER COMMITTEE IN MATTA FAIR 2015

Accomplishments

  • JAN 2014 BEST ACADEMIC SCORER AWARD
  • JUN 2014 BEST ACADEMIC SCORER AWARD
  • SEPT 2014 HEAD OF ACADEMIC AWARD

References

References available upon request.

Timeline

Assistant Branch Manager

MR DIY SDN BHD
10.2021 - 05.2025

Front Office Receptionist

D'GARDEN HOTEL
09.2019 - 10.2021

Front Office Supervisor

HOTEL DNORTH STAR
09.2013 - 07.2016

FLOOR MANAGER

MATTA FAIR SABAH
06.2013 - 07.2013

Bachelor of Arts - Business Administration

OPEN UNIVERSITY

DIPLOMA IN TOURISM MANAGEMENT

COSMOPOINT COLLEGE

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