Dynamic and innovative Hairstylist with a proven track record at HXC Hair Saloon, specializing in balayage, color corrections, and creating trendy hairstyles that enhance client satisfaction and retention. Excelled in salon maintenance and client education, boosting product sales through expert advice and styling tips. Renowned for quick learning and outstanding client retention, successfully trained staff in cutting-edge techniques, ensuring salon's competitive edge.
Hi, I’m
NORSAHFIKAH BT ABU HASSAN
Astana Alam 3 Jalan Astana 13/2,42300
Summary
Overview
9
years of professional experience
Work History
HXC Hair Saloon
Hairstylist
01.2023 - 12.2024
Job overview
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
- Organized sales area and work station to showcase products and boost sales.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Processed payments, entering sales in register for prompt customer service.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Mixed pigments and used proper techniques to achieve desired color.
- Educated customers on products to maximize benefits.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Used social media platforms to promote salon and services.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Maintained regular client list and successfully handled walk-in customers.
- Developed creative techniques to provide clients with latest hairstyles.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Offered professional cuts, color services and extensions to salon customers.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
HXC Hair Saloon
Junior Hairstylist
01.2018 - 12.2022
Job overview
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Processed payments, entering sales in register for prompt customer service.
- Offered professional cuts, color services and extensions to salon customers.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Maintained regular client list and successfully handled walk-in customers.
- Used social media platforms to promote salon and services.
HXC Hair Saloon
Syampoo Girl
01.2016 - 01.2017
Job overview
- Kept salon sanitary and stocked by filling shampoo bottles, folding towels, disinfecting used equipment and sweeping floors.
- Provided special treatments involving shampooing, rinsing and conditioning hair.
- Communicated with hairdressers to address customer issues and appointment conflicts.
- Offered customers relaxing head massages during shampoo treatment.
- Sold salon products at front desk.
- Recommended Product or Service to consumer with consideration for customer's personal preferences.
- Performed shampoo and conditioning treatments on Number clients daily.
- Stocked shelves and merchandise and kept tidy appearance of salon.
- Maintained professional and friendly demeanor to greet clients for customer satisfaction.
- Prepared salon clients for specialized scalp treatments and conditioning.
- Kept utensils properly washed and disinfected to meet hygienic standards.
- Massaged customers scalps, monitored health and dryness conditions and conveyed concerns to hairdressers.
- Listened to customer preferences and recommendations from hairdressers to sell appropriate scalp products.
Education
SMK Rantau Panjang
University Overview
- 2010 - 2012 (PMR)
Sk Rantau Panjang
University Overview
- 2004 - 2009
Skills
- Hair maintenance expert
- Trend expert
- Innovative hairstyling techniques
- Highlights and lowlights
- Styling advice
- Color application
- Color corrections
- Quick learner
- Cuts for women
- Color composition
- Salon maintenance
- Sales expertise
- Styling tools
- Chemical safety
- Marketing
- Color principles
- Salon treatments
- Scalp treatments
- Outstanding client retention
Languages
Malay
English
Timeline
Hairstylist
HXC Hair Saloon
01.2023 - 12.2024
Junior Hairstylist
HXC Hair Saloon
01.2018 - 12.2022
Syampoo Girl
HXC Hair Saloon
01.2016 - 01.2017
SMK Rantau Panjang
Sk Rantau Panjang
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