Nor Safinaz Azraie
Johor Bahru
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Initiative-taking and hardworking individual focused on continuous operational improvement. Seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
20
20
Certification
Work History
Administration and Finance Manager
RKK ENERGY SERVICES SDN BHD
Johor
12.2018 - 05.2024
- Starting working with RKK Energy Engineering (a subsidiaries) and manage to develop and upgrade to SDN BHD company on 2020.
- Built and optimized administrative processes, enhancing office efficiency by 20% and reducing operational costs by 10% .
- Conceptualized and implemented HR policies, recruiting and onboarding employees while reducing turnover rates by 20% .
- Drove Financial Management by managed budgeting and financial reporting with a 20% improvement in financial forecasting accuracy.
- Executed financial controls and HR compliance measures, achieving a 80% success rate in audits and regulatory reviews.
Senior Executive-BDM
Hong Leong MSIG Takaful Berhad
09.2016 - 11.2018
- Responsible for spearheading development and management of banca-takaful family insurance products. This role involves driving sales initiatives, managing key partnerships, and ensuring delivery of exceptional client service to achieve business growth and customer satisfaction.
- Built and managed relationships with 20% banking sales at bank branches, increasing banca-takaful family product distribution by 30% .
- Drove Sales Growth by executed sales strategies, resulting in 30% growth in policy enrollments and 25% increase in revenue within first year.
- Led Product Development with conceptualized and launched new family takaful products, enhancing product portfolio and briefing branches sales mortgage executive evolving customer needs.
- Ensured Client Satisfaction achieving 75% customer satisfaction rate and resolving complex issues with 50% faster turnaround time.
Personal Finance Executive
RHB Bank Berhad
08.2015 - 08.2016
- Provided advised for personal financial planning, including investments, savings, and loan products, increasing portfolio growth by 20%
- Drove sales strategies for financial products, resulting in a 20% increase in new account openings and a 15% rise in revenue
- Built and Maintained Relationships with over 100 clients, achieving a 30% increase in client retention and satisfaction
- Ensured Compliance : Monitored and ensured adherence to regulatory requirements and internal policies, maintaining a 100% compliance record.
Personal Financial Service Executive
Hong Leong Bank Berhad
11.2012 - 07.2015
- Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction)
- Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales.
- Provided advised to clients on appropriate loan products and financial solutions, leading to a 20% growth in new loan accounts.
- Prepared and managed loan documentation and agreements, ensuring accuracy and compliance with regulatory standards.
- Led Cross-selling to met monthly and quarterly loan targets, contributing to a 25% increase in loan portfolio value.
- Achievement in Gold Class Award for Mortgage Specialist
Human Resources Executive
Bank Simpanan Nasional
04.2010 - 10.2012
- Led and managed full-cycle recruitment for banking roles, successfully hiring 60 employees per year with a 25% reduction in time to fill and enhanced candidate experience.
- Developed and designed and implemented training programs for new hires and existing staff, improving employee performance and engagement by 30% .
- Conducted Interviews and Assessments with executed comprehensive interview processes and assessed candidates' qualifications, resulting in a 90% employee retention rate for new hires.
- Monitored Training Effectiveness by tracked and analyzed training outcomes and feedback, refining programs to address gaps and achieve a 20% increase in training effectiveness.
Mortgage Specialist Executive
Bank Simpanan Nasional
08.2008 - 04.2010
- Processed and analyzed mortgage loan applications, approving or recommending loans based on credit assessments, achieving a 20% increase in loan approvals and a 15% reduction in processing time and provided Expert Guidance resulting in a 25% increase in mortgage origination and a 30% growth in client base.
- Built and maintained good relationships with clients, developer, property valuer and lawyer and real estate agents, enhancing client satisfaction and achieving a 80% referral rate from existing clients.
- Actively participating in multi tasking and cross selling on other bank product.
Personal Finance Banker
AMBANK GROUP
Seremban , Negeri Sembilan
2006.09 - 2008.07
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
Property Advisor
LTS PROPERTIES SDN BHD
Senawang , Negeri Sembilan
2003.06 - 2006.07
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Education
Bachelor of Science - Human Resource Development
2003
Skills
- Team Management
- Decision Making
- Employee Relations
- Organizational Development
- Performance Management
- Compliance
- HRIS Management
- Communications
- Multitasking
- Customer Services Management
- CRM Tracking
- Business Administration
Certification
- Corporate Strategies for Valuation - HRD Corp - Human Resource Development Corporation
- Pre Contract Examination for Insurance Agent - The Malaysia Insurance Institute
- Computerized Unit Trust Examination - Federation of Investment Managers Malaysia (FIMM)
- Explore Azure for SAP database - Awantec
- Recurring contract billing in Dynamic 365 Finance - Awantec
- Implementing a Procurement Strategy - Awantec
- A Guide to Strategic Risk Management - HRD Corp - Human Resource Development Corporation
- Communication at Workplace - HRD Corp - Human Resource Development Corporation
- Procurement Management - Great Learning
- Critical Thinking for Professional - HRD Corp - Human Resource Development Corporation
- Communicate Commitment for Results - HRD Corp - Human Resource Development Corporation
- Relationship of Culture and Communication for Impact - Hrd Corp-NTW
- Productivity and Quality Management - ReSkills
- Project Management the Fundamental - HRD Corp - Human Resource Development Corporation
- Professional, Customer Service (PCS) - BMR Edu Services Sdn Bhd
- E-Invoicing - Animal Medical Centre Sdn Bhd
- Financial Statement Analysis - Quantum Leading
- Managing Depression with Mindfulness - Asadel Training and Consultant Academy
- Credit Processing, Risk and Product Knowledge - BSN Training Centre
- Strategic Planning - HRD Corp - Human Resource Development Corporation
Accomplishments
- Spearheaded cross-functional collaboration with the IT department to successfully execute a comprehensive system overhaul at RKK Energy Services Sdn Bhd in 2020. Played a pivotal role in the seamless launch of a new company website, resulting in a 65% increase in online visibility and engagement. Additionally, drove the implementation of an upgraded HRMS, streamlining HR processes by 25% and enhancing data accuracy by 20%. These initiatives significantly improved operational efficiency and employee satisfaction.
- Achievement on 75% customer satisfaction rate and resolving complex issues with a 50% faster turnaround time at MSIG Hong Leong Takaful on 2017 and 2018
- Improved retention and cross sell on promoted financial products achieving 30% above sales targets at RHB Bank Berhad.
- Achievement in Gold Class Award for Mortgage Specialist on 2015 at Hong Leong Bank Berhad.
- Generated 30% annual sales of mortgages by designing and executing marketing campaigns collaboration with Micro Credit Department on 2010/2011 at BSN Seremban.
Timeline
Administration and Finance Manager - RKK ENERGY SERVICES SDN BHD
12.2018 - 05.2024
Senior Executive-BDM - Hong Leong MSIG Takaful Berhad
09.2016 - 11.2018
Personal Finance Executive - RHB Bank Berhad
08.2015 - 08.2016
Personal Financial Service Executive - Hong Leong Bank Berhad
11.2012 - 07.2015
Human Resources Executive - Bank Simpanan Nasional
04.2010 - 10.2012
Mortgage Specialist Executive - Bank Simpanan Nasional
08.2008 - 04.2010
Personal Finance Banker - AMBANK GROUP
2006.09 - 2008.07
Property Advisor - LTS PROPERTIES SDN BHD
2003.06 - 2006.07
University Technology Malaysia - Bachelor of Science, Human
Resource Development
- Corporate Strategies for Valuation - HRD Corp - Human Resource Development Corporation
- Pre Contract Examination for Insurance Agent - The Malaysia Insurance Institute
- Computerized Unit Trust Examination - Federation of Investment Managers Malaysia (FIMM)
- Explore Azure for SAP database - Awantec
- Recurring contract billing in Dynamic 365 Finance - Awantec
- Implementing a Procurement Strategy - Awantec
- A Guide to Strategic Risk Management - HRD Corp - Human Resource Development Corporation
- Communication at Workplace - HRD Corp - Human Resource Development Corporation
- Procurement Management - Great Learning
- Critical Thinking for Professional - HRD Corp - Human Resource Development Corporation
- Communicate Commitment for Results - HRD Corp - Human Resource Development Corporation
- Relationship of Culture and Communication for Impact - Hrd Corp-NTW
- Productivity and Quality Management - ReSkills
- Project Management the Fundamental - HRD Corp - Human Resource Development Corporation
- Professional, Customer Service (PCS) - BMR Edu Services Sdn Bhd
- E-Invoicing - Animal Medical Centre Sdn Bhd
- Financial Statement Analysis - Quantum Leading
- Managing Depression with Mindfulness - Asadel Training and Consultant Academy
- Credit Processing, Risk and Product Knowledge - BSN Training Centre
- Strategic Planning - HRD Corp - Human Resource Development Corporation
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